RM
Reshoketswe M
1 reviews | Active since Nov 2018
28 Mar 2025, 18:07
Bad Service
And yet again another weekend without network. It's only been 3 days, these people came on Monday and spent literally 5 minutes and said everything is fine. 3rd time now this month and we are expected to wait 72 hours for assistance. For heaven's sake I don't know how many times must I stress that we work fully remotely, my husband and I and the amount of money we have to spend because of this inconvience. MetroFibre really neeeds to do their job well or allow us to get another service provider. It's funny that it's always our unit number. I went and checked my records, this has been happening since November 2024, literally every month a ticket is logged for 297 Park Crescent Orchards Akasia.
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Replies (1)
MetroFibre Networx's replyOfficial
28 Mar 2025, 18:40Dear Reshoketswe Mothibi,
Thank you for sharing your feedback. We understand the inconvenience you’ve been experiencing with the recurring network issues, especially given your remote work requirements. We truly appreciate your patience, but we recognize the impact these repeated disruptions are having on you and your husband.
We are escalating this matter to the relevant department for further investigation and prioritization. This issue must be resolved effectively, and we are committed to ensuring that your network is stable moving forward. Your feedback regarding the repeated issues at your unit is also being noted for a more thorough review of your service.
We will keep you updated as we work on a resolution. Should you have any additional concerns in the meantime, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 Mar 2025, 18:40
Official
Dear Reshoketswe Mothibi,
Thank you for sharing your feedback. We understand the inconvenience you’ve been experiencing with the recurring network issues, especially given your remote work requirements. We truly appreciate your patience, but we recognize the impact these repeated disruptions are having on you and your husband.
We are escalating this matter to the relevant department for further investigation and prioritization. This issue must be resolved effectively, and we are committed to ensuring that your network is stable moving forward. Your feedback regarding the repeated issues at your unit is also being noted for a more thorough review of your service.
We will keep you updated as we work on a resolution. Should you have any additional concerns in the meantime, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations