BF
Bryce F
1 reviews | Active since Mar 2019
08 Dec 2021, 14:47
Bad Service
Metro Fiber bought over link Africa, they needed to replace the fiber box inside my house, they were very quick to do this however my WIFI has never worked since they did this.
I phone their office and get put on hold for ever only to be told they will call me back, I am yet to receive a call back.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
08 Dec 2021, 16:54Good day Bryce,
We hope you are well.
I would like to express my sincere apology on behalf of MetroFibre that your link has been down since the ONT got replaced.
Please note that the fault on your line is currently being attended by our technicians and we have sent an urgent request for the matter to be prioritised.
We do also apologise for the lack of communication from our side and that you were put on hold, we are escalating the matter to be addressed.
We will contact you with feedback.
Kind Regards
MetroFibre
We hope you are well.
I would like to express my sincere apology on behalf of MetroFibre that your link has been down since the ONT got replaced.
Please note that the fault on your line is currently being attended by our technicians and we have sent an urgent request for the matter to be prioritised.
We do also apologise for the lack of communication from our side and that you were put on hold, we are escalating the matter to be addressed.
We will contact you with feedback.
Kind Regards
MetroFibre
MetroFibre Networx's reply08 Dec 2021, 16:54
Official
Good day Bryce,
We hope you are well.
I would like to express my sincere apology on behalf of MetroFibre that your link has been down since the ONT got replaced.
Please note that the fault on your line is currently being attended by our technicians and we have sent an urgent request for the matter to be prioritised.
We do also apologise for the lack of communication from our side and that you were put on hold, we are escalating the matter to be addressed.
We will contact you with feedback.
Kind Regards
MetroFibre
We hope you are well.
I would like to express my sincere apology on behalf of MetroFibre that your link has been down since the ONT got replaced.
Please note that the fault on your line is currently being attended by our technicians and we have sent an urgent request for the matter to be prioritised.
We do also apologise for the lack of communication from our side and that you were put on hold, we are escalating the matter to be addressed.
We will contact you with feedback.
Kind Regards
MetroFibre
BF
Bryce F's updateReviewer Update
13 Dec 2021, 09:56Hi there.
Still no assistance on the issue. I am now having to work from home due to the recent COVID spikes and have no connection.
I need a technician as soon as possible please!
Still no assistance on the issue. I am now having to work from home due to the recent COVID spikes and have no connection.
I need a technician as soon as possible please!
BF
Bryce F's update13 Dec 2021, 09:56
Reviewer Update
Hi there.
Still no assistance on the issue. I am now having to work from home due to the recent COVID spikes and have no connection.
I need a technician as soon as possible please!
Still no assistance on the issue. I am now having to work from home due to the recent COVID spikes and have no connection.
I need a technician as soon as possible please!
MetroFibre Networx's replyOfficial
13 Dec 2021, 18:38Dear Bryce,
Kindly note that we did contact you but unfortunately your line was busy.
I would like to apologise on behalf of MetroFibre that your line is still not up as we did inform you that we escalated the matter to our projects teams to urgently attend.
Kindly note that our contractors will contact you tomorrow.
Kind regards
MetroFibre
Kindly note that we did contact you but unfortunately your line was busy.
I would like to apologise on behalf of MetroFibre that your line is still not up as we did inform you that we escalated the matter to our projects teams to urgently attend.
Kindly note that our contractors will contact you tomorrow.
Kind regards
MetroFibre
MetroFibre Networx's reply13 Dec 2021, 18:38
Official
Dear Bryce,
Kindly note that we did contact you but unfortunately your line was busy.
I would like to apologise on behalf of MetroFibre that your line is still not up as we did inform you that we escalated the matter to our projects teams to urgently attend.
Kindly note that our contractors will contact you tomorrow.
Kind regards
MetroFibre
Kindly note that we did contact you but unfortunately your line was busy.
I would like to apologise on behalf of MetroFibre that your line is still not up as we did inform you that we escalated the matter to our projects teams to urgently attend.
Kindly note that our contractors will contact you tomorrow.
Kind regards
MetroFibre