AW
Andre W
1 reviews | Active since May 2018
05 Apr 2024, 13:00
Bad service
I always have to phone in continuously to get any feedback regarding technicians. Been without Fibre since 1st of April due to change of address, how is it that in the 21st century we are struggling with basics like an actual technician coming out to assist?
This isn't my first fight with Metrofibre ans their technicians.
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MetroFibre Networx's replyOfficial
05 Apr 2024, 14:34Dear Andre
Thank you for reaching out to us regarding your recent service inquiry.
We sincerely apologize for the inconvenience you've experienced and understand your frustration with the delay in resolving your Fibre service issue. We strive to provide timely and efficient assistance to all our customers, and it's disappointing to hear that we have fallen short of your expectations.
In order to further assist you and address the issue with your Fibre service, we kindly request that you provide us with your account holder details. Unfortunately, we were unable to locate your service with the details provided in your complaint.
To expedite the resolution process, we have sent an email to the address included in your complaint details requesting your account holder details. Once we receive this information, our team will promptly investigate the matter and provide you with the necessary assistance.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to contact us.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us regarding your recent service inquiry.
We sincerely apologize for the inconvenience you've experienced and understand your frustration with the delay in resolving your Fibre service issue. We strive to provide timely and efficient assistance to all our customers, and it's disappointing to hear that we have fallen short of your expectations.
In order to further assist you and address the issue with your Fibre service, we kindly request that you provide us with your account holder details. Unfortunately, we were unable to locate your service with the details provided in your complaint.
To expedite the resolution process, we have sent an email to the address included in your complaint details requesting your account holder details. Once we receive this information, our team will promptly investigate the matter and provide you with the necessary assistance.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to contact us.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply05 Apr 2024, 14:34
Official
Dear Andre
Thank you for reaching out to us regarding your recent service inquiry.
We sincerely apologize for the inconvenience you've experienced and understand your frustration with the delay in resolving your Fibre service issue. We strive to provide timely and efficient assistance to all our customers, and it's disappointing to hear that we have fallen short of your expectations.
In order to further assist you and address the issue with your Fibre service, we kindly request that you provide us with your account holder details. Unfortunately, we were unable to locate your service with the details provided in your complaint.
To expedite the resolution process, we have sent an email to the address included in your complaint details requesting your account holder details. Once we receive this information, our team will promptly investigate the matter and provide you with the necessary assistance.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to contact us.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us regarding your recent service inquiry.
We sincerely apologize for the inconvenience you've experienced and understand your frustration with the delay in resolving your Fibre service issue. We strive to provide timely and efficient assistance to all our customers, and it's disappointing to hear that we have fallen short of your expectations.
In order to further assist you and address the issue with your Fibre service, we kindly request that you provide us with your account holder details. Unfortunately, we were unable to locate your service with the details provided in your complaint.
To expedite the resolution process, we have sent an email to the address included in your complaint details requesting your account holder details. Once we receive this information, our team will promptly investigate the matter and provide you with the necessary assistance.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to contact us.
Kind Regards
Marilize
MetroFibre Complaints