TM
Tebogo M
1 reviews | Active since Dec 2014
22 Jan 2025, 16:48
Bad service
These guys have a 4 day turn around time but can’t even stick to their own turn around time. My internet has been off so since Friday the 17th of Jan 2025 and they have excuses and keep on apologising. The service is poor and have no accountability at all. They won’t even refund you for the days of no internet.If you have an option to use open serve move there for peace of mind.
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Replies (1)
MetroFibre Networx's replyOfficial
22 Jan 2025, 17:39Dear Tebogo
Thank you for your patience, and please accept our sincerest apologies for the poor service and frustration you have experienced. We deeply regret the delay in resolving your issue and understand how disappointing it is to deal with repeated delays and interruptions to your internet service.
We have urgently requested the contractor to contact you and provide the necessary assistance to resolve this matter as quickly as possible. Rest assured, we are closely monitoring your query to ensure a resolution is reached promptly.
Your feedback is extremely important to us, and we will use it to improve our service and accountability moving forward. Should you have any additional concerns or need further assistance, please don’t hesitate to reach out.
Thank you for your understanding, and we are committed to resolving this matter for you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience, and please accept our sincerest apologies for the poor service and frustration you have experienced. We deeply regret the delay in resolving your issue and understand how disappointing it is to deal with repeated delays and interruptions to your internet service.
We have urgently requested the contractor to contact you and provide the necessary assistance to resolve this matter as quickly as possible. Rest assured, we are closely monitoring your query to ensure a resolution is reached promptly.
Your feedback is extremely important to us, and we will use it to improve our service and accountability moving forward. Should you have any additional concerns or need further assistance, please don’t hesitate to reach out.
Thank you for your understanding, and we are committed to resolving this matter for you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply22 Jan 2025, 17:39
Official
Dear Tebogo
Thank you for your patience, and please accept our sincerest apologies for the poor service and frustration you have experienced. We deeply regret the delay in resolving your issue and understand how disappointing it is to deal with repeated delays and interruptions to your internet service.
We have urgently requested the contractor to contact you and provide the necessary assistance to resolve this matter as quickly as possible. Rest assured, we are closely monitoring your query to ensure a resolution is reached promptly.
Your feedback is extremely important to us, and we will use it to improve our service and accountability moving forward. Should you have any additional concerns or need further assistance, please don’t hesitate to reach out.
Thank you for your understanding, and we are committed to resolving this matter for you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience, and please accept our sincerest apologies for the poor service and frustration you have experienced. We deeply regret the delay in resolving your issue and understand how disappointing it is to deal with repeated delays and interruptions to your internet service.
We have urgently requested the contractor to contact you and provide the necessary assistance to resolve this matter as quickly as possible. Rest assured, we are closely monitoring your query to ensure a resolution is reached promptly.
Your feedback is extremely important to us, and we will use it to improve our service and accountability moving forward. Should you have any additional concerns or need further assistance, please don’t hesitate to reach out.
Thank you for your understanding, and we are committed to resolving this matter for you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations