Bad service

I pay on 1 april 2026 . On the 7 april they suspend my service I send my proofnof payment through ten times but they still dont inspend it . Then they say I am in arrears with R599. Few months sgo still same story i told them i did pay every month then after emails they correct it . Now the same story again . I phone from yesterday evening no agent help me the whole time sue the ai robit . Now I am fed up I phone but nomone help ne . This iss very bad service and please can someone contact me . Every month i.pay . I am only msybe 1 customer but how many times we must phone and email