TZ
Thamsanqa Z
1 reviews | Active since Feb 2019
22 Mar 2023, 13:35
Bad service
I have subscribed to Metro fibre’s service last year August and their service is appalling. I pay my monthly instalments on time to only have internet half of the time. The issue the technicians have raised to me is that their infrastructure in Kwa-Thema needs to be reinstated, and unfortunately the company doesn’t want to spend money on that project.
I advise potential customers to not buy metro Fibre, especially those working from home because your job will be at risk of loosing your job.
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MetroFibre Networx's replyOfficial
22 Mar 2023, 14:07Dear Thamsanqa
We are aware of the outage in your area.
Our engineers are working to restore the services.
On behalf of MetroFibre, we want to extend my sincerest apologies for the negative experience that you have received with us. We know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kind Regards,
Ayanda
MetroFibre
We are aware of the outage in your area.
Our engineers are working to restore the services.
On behalf of MetroFibre, we want to extend my sincerest apologies for the negative experience that you have received with us. We know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply22 Mar 2023, 14:07
Official
Dear Thamsanqa
We are aware of the outage in your area.
Our engineers are working to restore the services.
On behalf of MetroFibre, we want to extend my sincerest apologies for the negative experience that you have received with us. We know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kind Regards,
Ayanda
MetroFibre
We are aware of the outage in your area.
Our engineers are working to restore the services.
On behalf of MetroFibre, we want to extend my sincerest apologies for the negative experience that you have received with us. We know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kind Regards,
Ayanda
MetroFibre