JB
Justin B
1 reviews | Active since Apr 2024
18 Feb 2026, 16:02
Bad service!!!!
They just turned our wifi off saying we didn't pay
We send them the proof of payments and now we must wait for accounts or whatever but this is pathetic service.
We logged a ticked 2 weeks ago regarding our wifi that is giving issues and until now it isn't resolved so this tells me this is also going to take a long time
After reading the reviews this is pathetic and you guys seriously need to work on your customer service
We want our problems solved,we are paying so deliver the serviceee!!!
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Replies (1)
MetroFibre Networx's replyOfficial
18 Feb 2026, 16:14Dear Justin Beaton
We understand your frustration regarding the recent service interruption and the delay in resolving your previous support ticket. Having your WiFi disconnected despite submitting proof of payment is understandably upsetting, especially when you are already experiencing ongoing connectivity issues.
Please be assured that the payment matter is being escalated to our Accounts Department for urgent verification. We have also prioritized your outstanding technical ticket to ensure it receives immediate attention from our support team.
We value your business and the fact that you are paying for a service that should be delivered reliably. Your concerns about response times and communication are being taken seriously, and this feedback is being shared internally to improve our service standards.
You will receive an update as soon as we have confirmation from Accounts and our technical team. We are committed to resolving both the billing and connectivity issues as quickly as possible.
Thank you for your patience while we work to get this sorted.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We understand your frustration regarding the recent service interruption and the delay in resolving your previous support ticket. Having your WiFi disconnected despite submitting proof of payment is understandably upsetting, especially when you are already experiencing ongoing connectivity issues.
Please be assured that the payment matter is being escalated to our Accounts Department for urgent verification. We have also prioritized your outstanding technical ticket to ensure it receives immediate attention from our support team.
We value your business and the fact that you are paying for a service that should be delivered reliably. Your concerns about response times and communication are being taken seriously, and this feedback is being shared internally to improve our service standards.
You will receive an update as soon as we have confirmation from Accounts and our technical team. We are committed to resolving both the billing and connectivity issues as quickly as possible.
Thank you for your patience while we work to get this sorted.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply18 Feb 2026, 16:14
Official
Dear Justin Beaton
We understand your frustration regarding the recent service interruption and the delay in resolving your previous support ticket. Having your WiFi disconnected despite submitting proof of payment is understandably upsetting, especially when you are already experiencing ongoing connectivity issues.
Please be assured that the payment matter is being escalated to our Accounts Department for urgent verification. We have also prioritized your outstanding technical ticket to ensure it receives immediate attention from our support team.
We value your business and the fact that you are paying for a service that should be delivered reliably. Your concerns about response times and communication are being taken seriously, and this feedback is being shared internally to improve our service standards.
You will receive an update as soon as we have confirmation from Accounts and our technical team. We are committed to resolving both the billing and connectivity issues as quickly as possible.
Thank you for your patience while we work to get this sorted.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We understand your frustration regarding the recent service interruption and the delay in resolving your previous support ticket. Having your WiFi disconnected despite submitting proof of payment is understandably upsetting, especially when you are already experiencing ongoing connectivity issues.
Please be assured that the payment matter is being escalated to our Accounts Department for urgent verification. We have also prioritized your outstanding technical ticket to ensure it receives immediate attention from our support team.
We value your business and the fact that you are paying for a service that should be delivered reliably. Your concerns about response times and communication are being taken seriously, and this feedback is being shared internally to improve our service standards.
You will receive an update as soon as we have confirmation from Accounts and our technical team. We are committed to resolving both the billing and connectivity issues as quickly as possible.
Thank you for your patience while we work to get this sorted.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations