BAD SERVICE

Item: MetroFibre Networx
Rating: 1
Author: Marlouise P

CAN'T BELIEVE THE BAD SERVES I GET FROM METROFIBRE YOU SAID THE INSTALLATION TAKES 2 WEEKS? I SIGNED UP WITH YOU 6 DECEMBER AND ABSOLUTELY NOTHING HAPPENED SINCE THEN I'TS 15 JANUARY AND ALL I KEEP HEARING IS THAT THE ISP FROM THE ADRESS IS ACTIVE HOW LONG CAN THAT TAKE A MONTH??EVERYTIME I CALL I HEAR THE SAME STORY BUT NOTHING CHANGES??? I SAID I WANT MY WIFI INSTALLED THIS WEEK ! IF NOTHING HAPPENS THIS WEEK I WILL TAKE THIS FURTHER THIS IS ABSOLUTELY UNACCEPTABLE ! IM FED UP WITH THIS COUNTRY AND THE BAD SERVICE WE GET NOWADAYS !

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Replies (1)

MetroFibre Networx's replyOfficial

15 Jan 2024, 11:57

Dear Marlouise

I hope this message finds you well. We appreciate you bringing your complaint to our attention and we apologize for any inconvenience caused.

Upon reviewing the details provided, we regret to inform you that we were unable to locate your service order. To proceed with your request and provide you with the best assistance, we kindly ask you to provide us with your account holder details.

Please be on the lookout for an email from us requesting the necessary information. Once we receive the required details, we will promptly address your inquiry and ensure a smooth resolution.

Thank you for your understanding, and we look forward to assisting you further.

Best regards,
Marilize

MetroFibre Networx's reply15 Jan 2024, 11:57

Official

Dear Marlouise

I hope this message finds you well. We appreciate you bringing your complaint to our attention and we apologize for any inconvenience caused.

Please be on the lookout for an email from us requesting the necessary information. Once we receive the required details, we will promptly address your inquiry and ensure a smooth resolution.

Thank you for your understanding, and we look forward to assisting you further.

Best regards,
Marilize