Bad service
I am so disappointed in metrofibre 2 months paid premiums bit no network last month we had a problem but come month end the network is bad and as soon as we paid it went off again the worse thing is without any communication as to why,my husband wrote a review and they acted as if they give a damn,their so called technicians came only for that day but the was no difference at all,this is so bad and frustrating they have no idea.
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MetroFibre Networx's replyOfficial
25 Oct 2023, 09:18Dear Gift
We sincerely apologize for the ongoing connectivity issues you've been facing with MetroFibre. We understand your frustration, and we want to address your concerns.
Upon reviewing your complaint, we have identified your account, and we can confirm that we have been in contact with you via email to assist in resolving the reported fault. Our team is dedicated to finding a solution to the network problems you've experienced and ensuring that your service is restored to its optimal state.
Your satisfaction is important to us, and we are committed to resolving this issue promptly. We appreciate your patience and understanding as we work to improve your network experience. If you have any further questions or require additional assistance, please do not hesitate to reach out to us. Your feedback is invaluable in helping us provide better service.
Kind Regards
Marilize
We sincerely apologize for the ongoing connectivity issues you've been facing with MetroFibre. We understand your frustration, and we want to address your concerns.
Upon reviewing your complaint, we have identified your account, and we can confirm that we have been in contact with you via email to assist in resolving the reported fault. Our team is dedicated to finding a solution to the network problems you've experienced and ensuring that your service is restored to its optimal state.
Your satisfaction is important to us, and we are committed to resolving this issue promptly. We appreciate your patience and understanding as we work to improve your network experience. If you have any further questions or require additional assistance, please do not hesitate to reach out to us. Your feedback is invaluable in helping us provide better service.
Kind Regards
Marilize
MetroFibre Networx's reply25 Oct 2023, 09:18
Official
Dear Gift
We sincerely apologize for the ongoing connectivity issues you've been facing with MetroFibre. We understand your frustration, and we want to address your concerns.
Upon reviewing your complaint, we have identified your account, and we can confirm that we have been in contact with you via email to assist in resolving the reported fault. Our team is dedicated to finding a solution to the network problems you've experienced and ensuring that your service is restored to its optimal state.
Your satisfaction is important to us, and we are committed to resolving this issue promptly. We appreciate your patience and understanding as we work to improve your network experience. If you have any further questions or require additional assistance, please do not hesitate to reach out to us. Your feedback is invaluable in helping us provide better service.
Kind Regards
Marilize
We sincerely apologize for the ongoing connectivity issues you've been facing with MetroFibre. We understand your frustration, and we want to address your concerns.
Upon reviewing your complaint, we have identified your account, and we can confirm that we have been in contact with you via email to assist in resolving the reported fault. Our team is dedicated to finding a solution to the network problems you've experienced and ensuring that your service is restored to its optimal state.
Your satisfaction is important to us, and we are committed to resolving this issue promptly. We appreciate your patience and understanding as we work to improve your network experience. If you have any further questions or require additional assistance, please do not hesitate to reach out to us. Your feedback is invaluable in helping us provide better service.
Kind Regards
Marilize