TM
Tidima M
1 reviews | Active since Aug 2019
09 May 2026, 11:27
Bad service
i paid R650 in April for the month of May- now you are telling me that i owe guys R587.60. i have sent emails with proof of payment, whatsup message but all i get is AI that is useless. i tried calling i was put on hold for an
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
09 May 2026, 19:02Dear Tidima
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience caused.
Please note that we have requested our Finance Department to investigate your account and assist accordingly. They will review the payment and billing details and provide you with feedback as soon as possible.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience caused.
Please note that we have requested our Finance Department to investigate your account and assist accordingly. They will review the payment and billing details and provide you with feedback as soon as possible.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply09 May 2026, 19:02
Official
Dear Tidima
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience caused.
Please note that we have requested our Finance Department to investigate your account and assist accordingly. They will review the payment and billing details and provide you with feedback as soon as possible.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience caused.
Please note that we have requested our Finance Department to investigate your account and assist accordingly. They will review the payment and billing details and provide you with feedback as soon as possible.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations