Bad Service

Guys 1st of all I am being a loyal client to you guys and I am paying for service so I demand good service from you. Recently I have a connection failure if I moved to my main room connection get lost and my son he can't connect if his outside room this problem recently started it's been 2 weeks, I called in and complain about this consultant logged a tickit for me and he advise that technician will come since today I am waiting, I called in again on Friday I was assisted by Lebogang she promised me to call at 18:00 when I get home and same thing happened she didn't call. Guys I am paying for this service what do you want from me.