kM
koketso M
1 reviews | Active since Mar 2009
16 Aug 2021, 09:11
Bad service
They have bad and worst customer services they are not reliable at all won’t recommend they say 14 working days it’s now ending 3 weeks waiting for installation the team the has integrity issues the technician told them they have installed the box I asked why am I calling if the technician has installed they said they will call me back still waiting for the call the one best thing they know is to cut your calls when they keep you on hold,the worst one is to be told that I must wait for someone who is on sick leave to come back and help me with the installation so the whole company works with skeleton staff all six people did not even give ref numbers or ticket number for my query
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Replies (2)
MetroFibre Networx's replyOfficial
16 Aug 2021, 09:13Good morning Koketso,
Thank you for your message.
Kindly send us your name and surname, contact details, residential address, ISP account number and ticket number so that we can escalate your query to the correct department.
Thank you,
The MEtroFibre Team
Thank you for your message.
Kindly send us your name and surname, contact details, residential address, ISP account number and ticket number so that we can escalate your query to the correct department.
Thank you,
The MEtroFibre Team
MetroFibre Networx's reply16 Aug 2021, 09:13
Official
Good morning Koketso,
Thank you for your message.
Kindly send us your name and surname, contact details, residential address, ISP account number and ticket number so that we can escalate your query to the correct department.
Thank you,
The MEtroFibre Team
Thank you for your message.
Kindly send us your name and surname, contact details, residential address, ISP account number and ticket number so that we can escalate your query to the correct department.
Thank you,
The MEtroFibre Team
kM
koketso M's updateReviewer Update
16 Aug 2021, 16:58This company really know how to lie with no facts now they saying the problem is with vodacom. How can such a company have a bad line and they still drop your calls people should not trust or go metrofiber and Vodacom needs to relook at who they go to business with
kM
koketso M's update16 Aug 2021, 16:58
Reviewer Update
This company really know how to lie with no facts now they saying the problem is with vodacom. How can such a company have a bad line and they still drop your calls people should not trust or go metrofiber and Vodacom needs to relook at who they go to business with