PK
Paseka K
1 reviews | Active since Feb 2020
07 May 2026, 18:32
Bad service
Metrofibre has the worst service ever, when you call them you wait for an hour on the line. And you then finally get an agent that will not even assist you. Line would be down without any notification to customers and they don’t even bother at all. My line has been down been calling them on all their lines no help at all. We pay for a service and they don’t bother providing. See my reference ***. They don’t have sense of urgency and customer service, the AI agents will make you repeat your ID number for 50minutes and still don’t help your. You guys are a frustration to customers. Yeeeeer.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
07 May 2026, 18:57Dear Paseka Khaile
Thank you for your feedback and for bringing your experience to our attention.
We acknowledge the frustration caused by the prolonged downtime, the delays experienced when attempting to reach support, and the dissatisfaction with the assistance received thus far. The experience described, including extended hold times and repeated interactions without resolution, is not the standard of service we aim to provide.
Your reference number *** has been noted, and the matter will be escalated urgently to the relevant technical and support teams for immediate attention and review. We will also raise your concerns regarding communication, customer support responsiveness, and the overall handling of the matter with the responsible departments.
Kindly allow the technical team time to investigate the fault affecting your line and provide the necessary feedback and corrective action updates.
Your concerns have been formally noted and will be treated with urgency.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 May 2026, 18:57
Official
Dear Paseka Khaile
Thank you for your feedback and for bringing your experience to our attention.
We acknowledge the frustration caused by the prolonged downtime, the delays experienced when attempting to reach support, and the dissatisfaction with the assistance received thus far. The experience described, including extended hold times and repeated interactions without resolution, is not the standard of service we aim to provide.
Your reference number *** has been noted, and the matter will be escalated urgently to the relevant technical and support teams for immediate attention and review. We will also raise your concerns regarding communication, customer support responsiveness, and the overall handling of the matter with the responsible departments.
Kindly allow the technical team time to investigate the fault affecting your line and provide the necessary feedback and corrective action updates.
Your concerns have been formally noted and will be treated with urgency.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
PK
Paseka K's updateReviewer Update
07 May 2026, 19:08Hi Sibonisile
Thank you for your response.
I will wait for your team response I hope they do reach out and actually assist.
Thank you
Thank you for your response.
I will wait for your team response I hope they do reach out and actually assist.
Thank you
PK
Paseka K's update07 May 2026, 19:08
Reviewer Update
Hi Sibonisile
Thank you for your response.
I will wait for your team response I hope they do reach out and actually assist.
Thank you
Thank you for your response.
I will wait for your team response I hope they do reach out and actually assist.
Thank you
PK
Paseka K's updateReviewer Update
07 May 2026, 19:47Hi Sibonisile
Thank you for your intervention my line is now up and running.
Thank you
Thank you for your intervention my line is now up and running.
Thank you
PK
Paseka K's update07 May 2026, 19:47
Reviewer Update
Hi Sibonisile
Thank you for your intervention my line is now up and running.
Thank you
Thank you for your intervention my line is now up and running.
Thank you