TH
Tracy H
1 reviews | Active since May 2020
22 May 2025, 16:29
Bad service
This network was always buffering forcing you to upgrade your speed, after upgrading your speed still stays low. I decided to stop my subscription with them, they still sent me an invoice to pay, after paying and subscription cancelled they send me a credit invoice asking if they could keep my money for future services. No refund options apparently. And everyone ignores you when you email them Metro Fibre are truly bull ****ting people...careful.
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MetroFibre Networx's replyOfficial
22 May 2025, 16:32 Dear Tracy Hendricks
Thank you for bringing this matter to our attention. We recognize the frustration you've experienced with the network performance and subsequent billing issues. It’s clear that your expectations were not met, and we understand how disappointing that must be, especially after taking the step to upgrade your service.
We take concerns like yours very seriously, particularly when they involve service reliability and account handling. To ensure a thorough review and resolution, we will be escalating this case to our senior support and billing teams. Our goal is to ensure that all aspects of your experience—past and present—are appropriately addressed.
You will be contacted with an update as soon as we have more information from the escalation. In the meantime, please feel free to share any additional details or documentation that could assist with the review.
Thank you for your patience as we work to resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We recognize the frustration you've experienced with the network performance and subsequent billing issues. It’s clear that your expectations were not met, and we understand how disappointing that must be, especially after taking the step to upgrade your service.
We take concerns like yours very seriously, particularly when they involve service reliability and account handling. To ensure a thorough review and resolution, we will be escalating this case to our senior support and billing teams. Our goal is to ensure that all aspects of your experience—past and present—are appropriately addressed.
You will be contacted with an update as soon as we have more information from the escalation. In the meantime, please feel free to share any additional details or documentation that could assist with the review.
Thank you for your patience as we work to resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply22 May 2025, 16:32
Official
Dear Tracy Hendricks
Thank you for bringing this matter to our attention. We recognize the frustration you've experienced with the network performance and subsequent billing issues. It’s clear that your expectations were not met, and we understand how disappointing that must be, especially after taking the step to upgrade your service.
We take concerns like yours very seriously, particularly when they involve service reliability and account handling. To ensure a thorough review and resolution, we will be escalating this case to our senior support and billing teams. Our goal is to ensure that all aspects of your experience—past and present—are appropriately addressed.
You will be contacted with an update as soon as we have more information from the escalation. In the meantime, please feel free to share any additional details or documentation that could assist with the review.
Thank you for your patience as we work to resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We recognize the frustration you've experienced with the network performance and subsequent billing issues. It’s clear that your expectations were not met, and we understand how disappointing that must be, especially after taking the step to upgrade your service.
We take concerns like yours very seriously, particularly when they involve service reliability and account handling. To ensure a thorough review and resolution, we will be escalating this case to our senior support and billing teams. Our goal is to ensure that all aspects of your experience—past and present—are appropriately addressed.
You will be contacted with an update as soon as we have more information from the escalation. In the meantime, please feel free to share any additional details or documentation that could assist with the review.
Thank you for your patience as we work to resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations