DP
Donovan P
1 reviews | Active since Mar 2012
07 Feb 2022, 07:08
Bad service
Fibre line in Dinwiddie Germiston down since thursday,no one gets back to me and when i phone they say its 85% restored and they'll phone me back and it never happens
Helpful (0)
Replies (13)0
Replies (13)
MetroFibre Networx's replyOfficial
07 Feb 2022, 07:30Good day Donovan,
I sincerely apologise for the inconvenience caused.
Kindly note that a agent will be in contact with you shortly.
Kind regards
MetroFibre
I sincerely apologise for the inconvenience caused.
Kindly note that a agent will be in contact with you shortly.
Kind regards
MetroFibre
MetroFibre Networx's reply07 Feb 2022, 07:30
Official
Good day Donovan,
I sincerely apologise for the inconvenience caused.
Kindly note that a agent will be in contact with you shortly.
Kind regards
MetroFibre
I sincerely apologise for the inconvenience caused.
Kindly note that a agent will be in contact with you shortly.
Kind regards
MetroFibre
DP
Donovan P's updateReviewer Update
07 Feb 2022, 07:35please contact me on ***
DP
Donovan P's update07 Feb 2022, 07:35
Reviewer Update
please contact me on ***
MetroFibre Networx's replyOfficial
07 Feb 2022, 07:36Good day Donovan,
Kind note that we have tried con tacting you, unfortunately we were unsuccessful.
Please note that we have sent you an email.
Kind regards
MetroFibre
Kind note that we have tried con tacting you, unfortunately we were unsuccessful.
Please note that we have sent you an email.
Kind regards
MetroFibre
MetroFibre Networx's reply07 Feb 2022, 07:36
Official
Good day Donovan,
Kind note that we have tried con tacting you, unfortunately we were unsuccessful.
Please note that we have sent you an email.
Kind regards
MetroFibre
Kind note that we have tried con tacting you, unfortunately we were unsuccessful.
Please note that we have sent you an email.
Kind regards
MetroFibre
MetroFibre Networx's replyOfficial
07 Feb 2022, 14:20Good day Donovan,
We apologise for the inconvenience caused.
Please note that we have log a ticket on your behalf and sent the ticket reference via email.
We have sent the ticket to our network operator centre to prioritise the issue.
Kind regards
MetroFibre
We apologise for the inconvenience caused.
Please note that we have log a ticket on your behalf and sent the ticket reference via email.
We have sent the ticket to our network operator centre to prioritise the issue.
Kind regards
MetroFibre
MetroFibre Networx's reply07 Feb 2022, 14:20
Official
Good day Donovan,
We apologise for the inconvenience caused.
Please note that we have log a ticket on your behalf and sent the ticket reference via email.
We have sent the ticket to our network operator centre to prioritise the issue.
Kind regards
MetroFibre
We apologise for the inconvenience caused.
Please note that we have log a ticket on your behalf and sent the ticket reference via email.
We have sent the ticket to our network operator centre to prioritise the issue.
Kind regards
MetroFibre
DP
Donovan P's updateReviewer Update
07 Feb 2022, 15:06This is not acceptable its been off for 4 days already. And now i get an email that a new ticked has been logged and the turn around is 3 to 4 days, so nothing has been done since Thursday
DP
Donovan P's update07 Feb 2022, 15:06
Reviewer Update
This is not acceptable its been off for 4 days already. And now i get an email that a new ticked has been logged and the turn around is 3 to 4 days, so nothing has been done since Thursday
MetroFibre Networx's replyOfficial
07 Feb 2022, 15:14Kindly be advised that we have requested for the ticket to be prioritised, please note that one of our technicians will contact you to schedule an appointment.
Kind regards
MetroFibre
Kind regards
MetroFibre
MetroFibre Networx's reply07 Feb 2022, 15:14
Official
Kindly be advised that we have requested for the ticket to be prioritised, please note that one of our technicians will contact you to schedule an appointment.
Kind regards
MetroFibre
Kind regards
MetroFibre
DP
Donovan P's updateReviewer Update
07 Feb 2022, 19:46Still no technician sent out or even one phone call, very bed service whould not recomend thair service to anyone
DP
Donovan P's update07 Feb 2022, 19:46
Reviewer Update
Still no technician sent out or even one phone call, very bed service whould not recomend thair service to anyone
MetroFibre Networx's replyOfficial
07 Feb 2022, 19:53We are sorry to hear that we provided you with bad customer service. Please note that it is always our mission to provide our customers with quality service as you are valuable to us.
Kindly note that we have escalated this matter.
Kind Regards
MetroFibre
Kindly note that we have escalated this matter.
Kind Regards
MetroFibre
MetroFibre Networx's reply07 Feb 2022, 19:53
Official
We are sorry to hear that we provided you with bad customer service. Please note that it is always our mission to provide our customers with quality service as you are valuable to us.
Kindly note that we have escalated this matter.
Kind Regards
MetroFibre
Kindly note that we have escalated this matter.
Kind Regards
MetroFibre
DP
Donovan P's updateReviewer Update
08 Feb 2022, 06:28Day no 5 with no internet and no service,not even a phone call this is the level of their service
DP
Donovan P's update08 Feb 2022, 06:28
Reviewer Update
Day no 5 with no internet and no service,not even a phone call this is the level of their service
MetroFibre Networx's replyOfficial
08 Feb 2022, 07:10Good day Donovan,
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Kindly note I tried to call you on 3 times on the 063******* number that you have provided us with.
Please note our maintenance team tried contact you yesterday at 15:58, but was unsuccessful.
I just sent you ticket reference to the maintenance team to call again this morning, I provided them with the 063******* number as well.
Kind regards
Metro Fibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Kindly note I tried to call you on 3 times on the 063******* number that you have provided us with.
Please note our maintenance team tried contact you yesterday at 15:58, but was unsuccessful.
I just sent you ticket reference to the maintenance team to call again this morning, I provided them with the 063******* number as well.
Kind regards
Metro Fibre
MetroFibre Networx's reply08 Feb 2022, 07:10
Official
Good day Donovan,
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Kindly note I tried to call you on 3 times on the 063******* number that you have provided us with.
Please note our maintenance team tried contact you yesterday at 15:58, but was unsuccessful.
I just sent you ticket reference to the maintenance team to call again this morning, I provided them with the 063******* number as well.
Kind regards
Metro Fibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Kindly note I tried to call you on 3 times on the 063******* number that you have provided us with.
Please note our maintenance team tried contact you yesterday at 15:58, but was unsuccessful.
I just sent you ticket reference to the maintenance team to call again this morning, I provided them with the 063******* number as well.
Kind regards
Metro Fibre
DP
Donovan P's updateReviewer Update
08 Feb 2022, 07:27i have escalated this matter with Mweb
DP
Donovan P's update08 Feb 2022, 07:27
Reviewer Update
i have escalated this matter with Mweb
DP
Donovan P's updateReviewer Update
08 Feb 2022, 07:53please check that you have the correct no *** / ***
DP
Donovan P's update08 Feb 2022, 07:53
Reviewer Update
please check that you have the correct no *** / ***
MetroFibre Networx's replyOfficial
08 Feb 2022, 07:54Good day Donovan,
Kindly note that our engineers will be in contact with you today.
Kind regards
MetroFibre
Kindly note that our engineers will be in contact with you today.
Kind regards
MetroFibre
MetroFibre Networx's reply08 Feb 2022, 07:54
Official
Good day Donovan,
Kindly note that our engineers will be in contact with you today.
Kind regards
MetroFibre
Kindly note that our engineers will be in contact with you today.
Kind regards
MetroFibre