Mm
Matimba mcprudy.mm
1 reviews | Active since Jun 2024
16 Jul 2025, 06:16
Bad service
I reported my router not working on the 12th of June,sent million emails and even went to their site office to report the matter. No one seems to care,all the care about is sending links for payment. Now I'm getting messages that my account is on arrears for something that is not working.
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MetroFibre Networx's replyOfficial
16 Jul 2025, 08:27 Dear Matimba,
Thank you for bringing this matter to our attention.
We understand how frustrating it must be to experience ongoing service issues without timely resolution. The fact that you've taken multiple steps—through emails and even visiting our site office—speaks volumes, and it’s clear this situation has not been handled to the standard you rightfully expect.
We are reviewing the history on your account, including the service report from June 12th, to ensure this is properly escalated. While automated messages regarding payment are system-generated, we recognize the importance of resolving the root issue with your connectivity first.
One of our senior support agents will contact you directly within the next [X] hours to confirm next steps and ensure the router issue is addressed without further delay.
We appreciate your patience and your persistence in following up. Please be assured this is now receiving the attention it deserves.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Jul 2025, 08:27
Official
Dear Matimba,
Thank you for bringing this matter to our attention.
We understand how frustrating it must be to experience ongoing service issues without timely resolution. The fact that you've taken multiple steps—through emails and even visiting our site office—speaks volumes, and it’s clear this situation has not been handled to the standard you rightfully expect.
We are reviewing the history on your account, including the service report from June 12th, to ensure this is properly escalated. While automated messages regarding payment are system-generated, we recognize the importance of resolving the root issue with your connectivity first.
One of our senior support agents will contact you directly within the next [X] hours to confirm next steps and ensure the router issue is addressed without further delay.
We appreciate your patience and your persistence in following up. Please be assured this is now receiving the attention it deserves.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations