AL
Adri L
1 reviews | Active since May 2019
24 Nov 2023, 10:40
Bad service
From 2nd November 23 I reported that I can't log into outgoing server. Everyday same story. We will update you and we are working on problem. No update. I have to phone Everyday. Bad
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Replies (1)
MetroFibre Networx's replyOfficial
24 Nov 2023, 11:12Dear Adri
I sincerely apologize for the ongoing inconvenience you've experienced with the inability to log into the outgoing server. Your frustration is completely justified, and I want to assure you that we are taking immediate action to address this matter with the utmost urgency.
I have personally escalated your case to our Network Operations Centre (NOC) for urgent assistance. Our team is actively investigating the root cause of the issue and is committed to providing a swift and effective resolution.
I understand the frustration caused by the lack of updates and the need to contact us daily. This falls short of the service standards we aim to uphold, and your feedback is crucial in helping us improve.
A dedicated member of our technical support team will be reaching out to you shortly to discuss the details, provide regular updates, and ensure a resolution to the login issue. We value your trust in our service, and we are committed to ensuring your satisfaction.
Once again, I apologize for any inconvenience caused, and we appreciate your patience as we work to resolve this issue promptly.
Best Regards
Marilize
I sincerely apologize for the ongoing inconvenience you've experienced with the inability to log into the outgoing server. Your frustration is completely justified, and I want to assure you that we are taking immediate action to address this matter with the utmost urgency.
I have personally escalated your case to our Network Operations Centre (NOC) for urgent assistance. Our team is actively investigating the root cause of the issue and is committed to providing a swift and effective resolution.
I understand the frustration caused by the lack of updates and the need to contact us daily. This falls short of the service standards we aim to uphold, and your feedback is crucial in helping us improve.
A dedicated member of our technical support team will be reaching out to you shortly to discuss the details, provide regular updates, and ensure a resolution to the login issue. We value your trust in our service, and we are committed to ensuring your satisfaction.
Once again, I apologize for any inconvenience caused, and we appreciate your patience as we work to resolve this issue promptly.
Best Regards
Marilize
MetroFibre Networx's reply24 Nov 2023, 11:12
Official
Dear Adri
I sincerely apologize for the ongoing inconvenience you've experienced with the inability to log into the outgoing server. Your frustration is completely justified, and I want to assure you that we are taking immediate action to address this matter with the utmost urgency.
I have personally escalated your case to our Network Operations Centre (NOC) for urgent assistance. Our team is actively investigating the root cause of the issue and is committed to providing a swift and effective resolution.
I understand the frustration caused by the lack of updates and the need to contact us daily. This falls short of the service standards we aim to uphold, and your feedback is crucial in helping us improve.
A dedicated member of our technical support team will be reaching out to you shortly to discuss the details, provide regular updates, and ensure a resolution to the login issue. We value your trust in our service, and we are committed to ensuring your satisfaction.
Once again, I apologize for any inconvenience caused, and we appreciate your patience as we work to resolve this issue promptly.
Best Regards
Marilize
I sincerely apologize for the ongoing inconvenience you've experienced with the inability to log into the outgoing server. Your frustration is completely justified, and I want to assure you that we are taking immediate action to address this matter with the utmost urgency.
I have personally escalated your case to our Network Operations Centre (NOC) for urgent assistance. Our team is actively investigating the root cause of the issue and is committed to providing a swift and effective resolution.
I understand the frustration caused by the lack of updates and the need to contact us daily. This falls short of the service standards we aim to uphold, and your feedback is crucial in helping us improve.
A dedicated member of our technical support team will be reaching out to you shortly to discuss the details, provide regular updates, and ensure a resolution to the login issue. We value your trust in our service, and we are committed to ensuring your satisfaction.
Once again, I apologize for any inconvenience caused, and we appreciate your patience as we work to resolve this issue promptly.
Best Regards
Marilize