JL
Jarniene L
1 reviews | Active since Jan 2017
16 Aug 2023, 18:53
Bad service
From last week we have had red light errors. I 've calld tonight 8 times trying to speak to someone even whats up. Message. Why are wr paying for service thats always down? I now run out of my airtime. Snd still no call backs, and redlight.
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Replies (1)
MetroFibre Networx's replyOfficial
17 Aug 2023, 09:04Dear Jarniene
We regret to inform you that there is currently a widespread logical issue affecting our fibre to the home services, including yours. This issue is causing a red service light to appear on the ONT/ router, resulting in connectivity disruptions.
Please rest assured that we are fully aware of the situation and are actively addressing it. Our Network Operations Centre (NOC) is diligently working to identify and rectify the underlying cause of this issue in order to restore normal service as quickly as possible.
We sincerely apologize for any inconvenience this disruption may be causing you.
Please note that we will also be in contact via email to assist with further feedback.
Kind Regards
Marilize
We regret to inform you that there is currently a widespread logical issue affecting our fibre to the home services, including yours. This issue is causing a red service light to appear on the ONT/ router, resulting in connectivity disruptions.
Please rest assured that we are fully aware of the situation and are actively addressing it. Our Network Operations Centre (NOC) is diligently working to identify and rectify the underlying cause of this issue in order to restore normal service as quickly as possible.
We sincerely apologize for any inconvenience this disruption may be causing you.
Please note that we will also be in contact via email to assist with further feedback.
Kind Regards
Marilize
MetroFibre Networx's reply17 Aug 2023, 09:04
Official
Dear Jarniene
We regret to inform you that there is currently a widespread logical issue affecting our fibre to the home services, including yours. This issue is causing a red service light to appear on the ONT/ router, resulting in connectivity disruptions.
Please rest assured that we are fully aware of the situation and are actively addressing it. Our Network Operations Centre (NOC) is diligently working to identify and rectify the underlying cause of this issue in order to restore normal service as quickly as possible.
We sincerely apologize for any inconvenience this disruption may be causing you.
Please note that we will also be in contact via email to assist with further feedback.
Kind Regards
Marilize
We regret to inform you that there is currently a widespread logical issue affecting our fibre to the home services, including yours. This issue is causing a red service light to appear on the ONT/ router, resulting in connectivity disruptions.
Please rest assured that we are fully aware of the situation and are actively addressing it. Our Network Operations Centre (NOC) is diligently working to identify and rectify the underlying cause of this issue in order to restore normal service as quickly as possible.
We sincerely apologize for any inconvenience this disruption may be causing you.
Please note that we will also be in contact via email to assist with further feedback.
Kind Regards
Marilize