kk
katlegomarole.km katlegomarole.km
1 reviews | Active since Mar 2017
08 Aug 2025, 14:39
Bad service
Signed up online and I choose debit order as a payment method… after I made my first payment I receive an email with another invoice and when I asked why I was told that is because I am a COD customer. And now they’ll be suspending their service which I am ok with, what I fail to understand is how did my account go from Debit order to CoD. When you call there’s no answer. I’ve only been a customer for a few weeks and I’m shocked and disappointed
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
08 Aug 2025, 15:28Dear Katlego
Thank you for bringing this to our attention.
We acknowledge the frustration caused by the confusion around your payment method and recent billing. Your expectation was to be set up on debit order, and it’s clear there has been a mismatch in how your account was processed.
This matter is currently being reviewed, and we are engaging the relevant teams to investigate how the payment method was changed to Cash on Delivery (COD). We understand how disappointing this experience must be, especially so early into your time with us.
Please rest assured that we are looking into this as a priority and will provide you with feedback and guidance on the way forward shortly.
Kind regards,
Sibonisile
Customer Support Team
Sibonisile
Customer Support Team
MetroFibre Networx's reply08 Aug 2025, 15:28
Official
Dear Katlego
Thank you for bringing this to our attention.
We acknowledge the frustration caused by the confusion around your payment method and recent billing. Your expectation was to be set up on debit order, and it’s clear there has been a mismatch in how your account was processed.
This matter is currently being reviewed, and we are engaging the relevant teams to investigate how the payment method was changed to Cash on Delivery (COD). We understand how disappointing this experience must be, especially so early into your time with us.
Please rest assured that we are looking into this as a priority and will provide you with feedback and guidance on the way forward shortly.
Kind regards,
Sibonisile
Customer Support Team
Sibonisile
Customer Support Team