SM
Sphiwe M
1 reviews | Active since Jan 2016
29 Sept 2025, 18:08
Bad service
I'm a resident in clayville ext 45 and been using metrofibre for a while now. We experiencing outages all the time, I even lost count of how many times we stayed without internet connection this month alone but come month end they want the full amount
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MetroFibre Networx's replyOfficial
29 Sept 2025, 18:31Dear Sphiwe Mphela
Thank you for reaching out to us, and we understand the frustration and inconvenience caused by the recurring outages in your area. We completely understand how disruptive this experience has been.
Please be assured that our technical team is aware of the issue affecting Clayville and is currently working to resolve the outage as quickly as possible to restore stable connectivity.
We truly appreciate your patience and understanding while our teams work toward resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and we understand the frustration and inconvenience caused by the recurring outages in your area. We completely understand how disruptive this experience has been.
Please be assured that our technical team is aware of the issue affecting Clayville and is currently working to resolve the outage as quickly as possible to restore stable connectivity.
We truly appreciate your patience and understanding while our teams work toward resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Sept 2025, 18:31
Official
Dear Sphiwe Mphela
Thank you for reaching out to us, and we understand the frustration and inconvenience caused by the recurring outages in your area. We completely understand how disruptive this experience has been.
Please be assured that our technical team is aware of the issue affecting Clayville and is currently working to resolve the outage as quickly as possible to restore stable connectivity.
We truly appreciate your patience and understanding while our teams work toward resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and we understand the frustration and inconvenience caused by the recurring outages in your area. We completely understand how disruptive this experience has been.
Please be assured that our technical team is aware of the issue affecting Clayville and is currently working to resolve the outage as quickly as possible to restore stable connectivity.
We truly appreciate your patience and understanding while our teams work toward resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations