1 reviews | Active since Apr 2024
BAD SERVICE
My Fiancé received an email on Tuesday Morning stating he needs to make payment Prepaid. He made an payment of the whole month and the activation fees which come to in total of R1 956.00 . Tuesday evening he is billed via debit order of another amount of R1 106.03 . He signed for being debit every month at the end of every month . WHY SEND AN EMAIL STATING HE NEEDS TO MAKE PAYMENT PREPAID AFTER HE SIGNED FOR A DEBIT ORDER.
BEEN WAITING FOR 2 DAYS FOR THE ACCOUNTS DEPARTMENT TO PHONE US . WHEN YOU PHONE IN YOU WAIT TWO HOURS AND THAN YOU ARE NOT EVEN HELPED
OUR PROFILE HAVE MORE COMPLAINTS ON IT AS ANYTHING ELSE
WHAT IS THE PURPOSE OF HAVING AN ACOUNTS AND COMPLAINTS DEPARTMENT ,BUT YOU CAN NOT GET A HOLD OF THEM
THIS IS A JOKE OF AN COMPANY
SERVICE IS BAD AND THIS IS DISCUSTING
MAYBE OUR PROBLEM WILL BE RESOLVED HERE !!!!
We apologize for the inconvenience you and your fiancé have experienced regarding the payment discrepancy. Your frustration is completely understandable, and we are committed to resolving this matter as quickly as possible.
Upon reviewing the details provided, we regret to inform you that we were unable to locate your service with the information provided in your complaint. However, please rest assured that we are dedicated to addressing your concerns promptly.
To expedite the resolution process, we have sent an email to the address included in your complaint details, requesting your account holder details. Once we receive this information, we will raise the matter with our finance team for urgent assistance in resolving the payment discrepancy.
We understand the importance of timely resolution and assure you that we will do everything possible to rectify this issue and provide you with the necessary assistance.
Thank you for your patience and cooperation in this matter. If you have any further questions or concerns, please feel free to reach out to us.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you and your fiancé have experienced regarding the payment discrepancy. Your frustration is completely understandable, and we are committed to resolving this matter as quickly as possible.
Upon reviewing the details provided, we regret to inform you that we were unable to locate your service with the information provided in your complaint. However, please rest assured that we are dedicated to addressing your concerns promptly.
To expedite the resolution process, we have sent an email to the address included in your complaint details, requesting your account holder details. Once we receive this information, we will raise the matter with our finance team for urgent assistance in resolving the payment discrepancy.
We understand the importance of timely resolution and assure you that we will do everything possible to rectify this issue and provide you with the necessary assistance.
Thank you for your patience and cooperation in this matter. If you have any further questions or concerns, please feel free to reach out to us.
Kind Regards
Marilize
MetroFibre Complaints
I rep**** back to your email and want this handled today and the money back into our account
This services is really a joke !!!!
I rep**** back to your email and want this handled today and the money back into our account
This services is really a joke !!!!
This company is a joke
And if we have known they are this **** we would have went with someone else
Ridiculous
This company is a joke
And if we have known they are this **** we would have went with someone else
Ridiculous