1 reviews | Active since May 2020
Bad service
Once again, I'm facing network issues and poor service. This means I’ll have to wait another two to three weeks before receiving any help. This is the fourth time I've had a bad experience, and I don't understand why customers are expected to be patient with delays in receiving support, while we still have to pay the full amount even after being without network service for weeks. Additionally, when I want to cancel my service, I’m required to give a 30-day notice.
I’m incredibly frustrated because I have work to do over the weekend, and, as usual, I have no network. You log a support ticket, but it feels like you have to wait forever to get assistance, and then you have to do follow-ups from your side just to receive an update.
Thank you for reaching out and for bringing your concerns to our attention. We understand the impact of connectivity issues, especially when reliable service is needed for work.
We have escalated your concerns directly with our Maintenance Team under fault ticket 635624 to ensure this matter is promptly addressed and your service is restored as soon as possible. Our team is actively working on it, and we will provide updates as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We understand the impact of connectivity issues, especially when reliable service is needed for work.
We have escalated your concerns directly with our Maintenance Team under fault ticket 635624 to ensure this matter is promptly addressed and your service is restored as soon as possible. Our team is actively working on it, and we will provide updates as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations