KM
Kgaugelo M
1 reviews | Active since Oct 2019
13 Feb 2024, 11:03
Bad service
Very poor service.. My fibre service has been off and logged a call since Saturday 10 Feb 2024, until today has not been resolved. When you call they just tell they are working on it. Very disappointing
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Replies (1)
MetroFibre Networx's replyOfficial
13 Feb 2024, 11:53Dear Kgaugelo
We apologize for the inconvenience you've experienced with your fiber service. However, upon reviewing the details provided, we are unable to locate an active service matching the information provided.
To assist you further and address the issue promptly, we have sent you an email requesting your account holder details. Once we receive this information, we will expedite the resolution process and ensure your concerns are addressed promptly.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it.
Best regards,
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced with your fiber service. However, upon reviewing the details provided, we are unable to locate an active service matching the information provided.
To assist you further and address the issue promptly, we have sent you an email requesting your account holder details. Once we receive this information, we will expedite the resolution process and ensure your concerns are addressed promptly.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it.
Best regards,
Marilize
MetroFibre Complaints
MetroFibre Networx's reply13 Feb 2024, 11:53
Official
Dear Kgaugelo
We apologize for the inconvenience you've experienced with your fiber service. However, upon reviewing the details provided, we are unable to locate an active service matching the information provided.
To assist you further and address the issue promptly, we have sent you an email requesting your account holder details. Once we receive this information, we will expedite the resolution process and ensure your concerns are addressed promptly.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it.
Best regards,
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced with your fiber service. However, upon reviewing the details provided, we are unable to locate an active service matching the information provided.
To assist you further and address the issue promptly, we have sent you an email requesting your account holder details. Once we receive this information, we will expedite the resolution process and ensure your concerns are addressed promptly.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it.
Best regards,
Marilize
MetroFibre Complaints