UD
Unathi D
1 reviews | Active since May 2013
02 Apr 2026, 15:52
BAD SERVICE
my fibre has been off since yesterday 2026/04/01 at 11H00 and no one is assisting when you call you can not get hold of anyone VERY BAD SERVICE today is the still my fibre is not working and i am suppose to be working from home but i can not work because the line is off now we are going to a long weekend I AM SO MAD
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Replies (1)
MetroFibre Networx's replyOfficial
02 Apr 2026, 17:04Dear Unathi,
Thank you for bringing this to our attention. We understand how disruptive it is to be without connectivity, especially when working from home and relying on a stable connection.
Your report regarding the ongoing service interruption has been noted, and our technical teams are prioritising an urgent investigation to determine the cause and restore your connection as quickly as possible.
We are also aware of the challenges you’ve experienced in reaching support channels. Please be assured that we are actively investigating and addressing your concerns, and we will be in touch to provide further feedback and assist with any additional support you may require.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how disruptive it is to be without connectivity, especially when working from home and relying on a stable connection.
Your report regarding the ongoing service interruption has been noted, and our technical teams are prioritising an urgent investigation to determine the cause and restore your connection as quickly as possible.
We are also aware of the challenges you’ve experienced in reaching support channels. Please be assured that we are actively investigating and addressing your concerns, and we will be in touch to provide further feedback and assist with any additional support you may require.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Apr 2026, 17:04
Official
Dear Unathi,
Thank you for bringing this to our attention. We understand how disruptive it is to be without connectivity, especially when working from home and relying on a stable connection.
Your report regarding the ongoing service interruption has been noted, and our technical teams are prioritising an urgent investigation to determine the cause and restore your connection as quickly as possible.
We are also aware of the challenges you’ve experienced in reaching support channels. Please be assured that we are actively investigating and addressing your concerns, and we will be in touch to provide further feedback and assist with any additional support you may require.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how disruptive it is to be without connectivity, especially when working from home and relying on a stable connection.
Your report regarding the ongoing service interruption has been noted, and our technical teams are prioritising an urgent investigation to determine the cause and restore your connection as quickly as possible.
We are also aware of the challenges you’ve experienced in reaching support channels. Please be assured that we are actively investigating and addressing your concerns, and we will be in touch to provide further feedback and assist with any additional support you may require.
Best regards,
Marilize
MetroFibre Complaints & Escalations