Bad Service

I would like to complain about the level of service I have been receiving. •Gigago ◦Order processing was just ok ◦But so many things not explained ◦No feedback or follow up , customer need to call •Britelink ◦Received a call to confirm appointment for 15h00 yesterday 17 March 2020 ◦After numerous calls and NO feedback from Gigago and Vumatel I called Britelink and was told tech is on his way ◦Tech (Thokozani) only pitched up at 16h45 – 1 hour and 45 min late with NO FEEDBACK from anyone I WAS THE ONE TO FOLLOW UP ◦STILL instillation is not complete and was informed someone else will now come •Vumatel ◦Keep saying they can’t find my order or proof of installation ◦Lelo and Sipho was very helpful and at least tried to assist

Is this the level of service all customers get or just because Vumatel is the only ISP in the area we being treated like this? I need urgent feedback on this or will escalate.