KN
Kegomoditswe N
1 reviews | Active since Aug 2022
12 Dec 2025, 09:30
Bad service
Good day
My is Kelebogile Nkoe Refe KEL678 ticket number *** for the past 2 months i have had a problem with my subscription i am client that always pay on time last month i paid wrote the wrong reference but they blocked my subscription this month i paid on the 1st of December sent them a pop they rep**** saying thank you they received the payment yesterday my subscription was block saying i did pay the level of unprofessional i have been sending emails and calling still hasnt been sorted
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
12 Dec 2025, 09:33Dear Kelebogile,
Thank you for bringing this to our attention. We understand the frustration caused by the repeated subscription issues. Your concern has been escalated to the relevant department to ensure your subscription is reviewed and resolved as a priority.
We appreciate your patience while we work on this matter and will provide you with an update as soon as possible.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 Dec 2025, 09:33
Official
Dear Kelebogile,
Thank you for bringing this to our attention. We understand the frustration caused by the repeated subscription issues. Your concern has been escalated to the relevant department to ensure your subscription is reviewed and resolved as a priority.
We appreciate your patience while we work on this matter and will provide you with an update as soon as possible.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
KN
Kegomoditswe N's updateReviewer Update
12 Dec 2025, 10:15when will this be sorted
KN
Kegomoditswe N's update12 Dec 2025, 10:15
Reviewer Update
when will this be sorted