BAD SERVICE

According to Metrofibre for the Sinoville / Montana area they went live at the end of July2019. Well that is under assumption because at this stage after discontinuing my service at other service providers I get a story that it has gone live from some agents other people indicate that the technicians do not know what they are speaking about the line is unstable and needs to be tested. A "switch" is down is Montana and apparently needs days to repair. Yet if they did go live why have we not received our promised modem that was supposed to be delivered Thursday evening on the latest Friday morning. Can I please get an answer from someone in management as to what is going on as at this stage if this is the type of service rendered one must maybe rethink and warn the rest of the people in the complex that signed up with metrofibre. Should we not get a response asap we will also be complaining on the broadband media page. I hope that we will at least get a solution and answer before the close of business today.