Bad Service

I'm really unhappy with the service I got from Metro Fibre, it's been almost 2 weeks without Network. The have delink or cancelled my subscription without my consent and every time I call in to find out what the issue is, I have spoken to a lot of Agent and All they say is "Please hold, and then the agents tell me different stories", I even got to a point were I had to reorder or open a new subscription on Monday the 3rd March 2025 as advised by the Agent and was told to wait for 48 hour, I am currently still waiting.

Now apparently there's a Cell C linked account to my unit and they are trying to get Cell C to delink in order for Metro to get the link back, it's been 4 days of them trying. I even went to an extend of calling Cell C to find out how the delink process works so I can do it myself if possible and Cell C informs me that the delink gets done in sec if communication has been sent, which I find it as a suprise as Metro informed me on Monday/Tuesday/Wednesday & Today that they have sent an email requesting a delink. They All eventually say we will call you back and provide you with feedback, I have been waiting for their call backs till this day. I have been working on Data to Data for the past days,

I got Metro so i can work as i work from home and was told that it is the best but now i highly doubt it, this has been thee worst experience of my life and All I'm asking for, is just to get my Network running so I can work