BAD SERVICE

METRO FIBER *** VODACOM REF: SR***

I called both Metrofibre and Vodacom yesterday and both places were saying that there was no fault on their side and blaming the next person. Metrofibre said it was a vodacom issue, and Vodacom was saying its a metrofibre issue.

I DO NOT except that there has been an entire 2 days gone down now that has been wasted and the problem is that I STILL HAVE NO INTERNET iwith no one to tell me what the stauts us. No one acutaly phoning me back or giving me updates.

I have 2 children who are homeschooled on line (one of them is in Matric), and since yesterday morning they have had NO SCHOOL because of both Metrofiber and vodacom. If this problem was rectified and identified correctly yesterday by who ever the issue would of been resolved and my children would be in their classes right now.

Yesterday there was a fault, which I know has been recitified as other people in my same street who have metrofibre and connected with Vodacom we all lost internet at the same time, they were back up and running by 8 last night, however I still have no internet. and as mentioned previosuly no one contacting me to get updates. The updates have been the same the entire time. PEOPLE ARE WORKING ON IT,

I spoke to a lady this morning who tried everything she could, she assured me that she would get back to me and let me know, its been 7 hours now and still no contact.