KM
Keabetswe M
1 reviews | Active since Dec 2024
02 Dec 2024, 20:35
Bad service
Im very disappointed in metro fibre as their customer service is bad and they can’t even send a technician to fix our connection problem. This has been going on for 6 months. I guess they prioritise the upper class as their maintenance vehicles are always there rather in the townships. Sies what a bad service, but they always want their monthly fee. I don’t recommend anyone to use this network you will struggle and lose business deals because of their ******* network.
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MetroFibre Networx's replyOfficial
02 Dec 2024, 20:57Dear Keabetswe
Thank you for taking the time to share your concerns with us. We sincerely apologize for the frustration and inconvenience you have experienced with your service and for any delays in resolving your connection issues.
We value all our clients equally and are committed to providing reliable service to every community we serve. To address your concerns, we have escalated your existing fault ticket, 496521, to the relevant management team to ensure the matter is given the urgent attention it deserves.
We understand how critical a stable internet connection is, especially for business purposes, and we are committed to resolving this issue promptly. Your feedback is incredibly important to us, and we will use it to improve our services moving forward.
Thank you for your patience and understanding as we work to restore your service.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to share your concerns with us. We sincerely apologize for the frustration and inconvenience you have experienced with your service and for any delays in resolving your connection issues.
We value all our clients equally and are committed to providing reliable service to every community we serve. To address your concerns, we have escalated your existing fault ticket, 496521, to the relevant management team to ensure the matter is given the urgent attention it deserves.
We understand how critical a stable internet connection is, especially for business purposes, and we are committed to resolving this issue promptly. Your feedback is incredibly important to us, and we will use it to improve our services moving forward.
Thank you for your patience and understanding as we work to restore your service.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply02 Dec 2024, 20:57
Official
Dear Keabetswe
Thank you for taking the time to share your concerns with us. We sincerely apologize for the frustration and inconvenience you have experienced with your service and for any delays in resolving your connection issues.
We value all our clients equally and are committed to providing reliable service to every community we serve. To address your concerns, we have escalated your existing fault ticket, 496521, to the relevant management team to ensure the matter is given the urgent attention it deserves.
We understand how critical a stable internet connection is, especially for business purposes, and we are committed to resolving this issue promptly. Your feedback is incredibly important to us, and we will use it to improve our services moving forward.
Thank you for your patience and understanding as we work to restore your service.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to share your concerns with us. We sincerely apologize for the frustration and inconvenience you have experienced with your service and for any delays in resolving your connection issues.
We value all our clients equally and are committed to providing reliable service to every community we serve. To address your concerns, we have escalated your existing fault ticket, 496521, to the relevant management team to ensure the matter is given the urgent attention it deserves.
We understand how critical a stable internet connection is, especially for business purposes, and we are committed to resolving this issue promptly. Your feedback is incredibly important to us, and we will use it to improve our services moving forward.
Thank you for your patience and understanding as we work to restore your service.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations