BP
Barsh P
1 reviews | Active since Aug 2021
14 May 2026, 12:59
Bad service
Good day i have paid this account And now they refuse tonreconnect me
This is rather appaling
CAN SOMEONE FROM METROFIBRE PLEASE SORT THIS OUT
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
14 May 2026, 13:01Dear Barsh Premchand
Thank you for bringing this matter to our attention.
We acknowledge your frustration regarding the reconnection delay after payment has been made. This is not the level of service we aim to deliver, and your concerns have been taken seriously.
Please be advised that your query has been escalated to the relevant department for urgent review and resolution. The team will verify your payment and account status and take the necessary steps to restore your service as soon as possible.
We appreciate your patience while this matter is being attended to with urgency.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We acknowledge your frustration regarding the reconnection delay after payment has been made. This is not the level of service we aim to deliver, and your concerns have been taken seriously.
Please be advised that your query has been escalated to the relevant department for urgent review and resolution. The team will verify your payment and account status and take the necessary steps to restore your service as soon as possible.
We appreciate your patience while this matter is being attended to with urgency.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 May 2026, 13:01
Official
Dear Barsh Premchand
Thank you for bringing this matter to our attention.
We acknowledge your frustration regarding the reconnection delay after payment has been made. This is not the level of service we aim to deliver, and your concerns have been taken seriously.
Please be advised that your query has been escalated to the relevant department for urgent review and resolution. The team will verify your payment and account status and take the necessary steps to restore your service as soon as possible.
We appreciate your patience while this matter is being attended to with urgency.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We acknowledge your frustration regarding the reconnection delay after payment has been made. This is not the level of service we aim to deliver, and your concerns have been taken seriously.
Please be advised that your query has been escalated to the relevant department for urgent review and resolution. The team will verify your payment and account status and take the necessary steps to restore your service as soon as possible.
We appreciate your patience while this matter is being attended to with urgency.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
BP
Barsh P's updateReviewer Update
14 May 2026, 14:14THI SERVICE IS TERRIBL3 NO.ONE IS REVERTIBG BACK TO.ME WITH MY QUERY
ITS URGENT THAT SOMEONE REVERTS BACK.TO.ME.PLEASE
ITS URGENT THAT SOMEONE REVERTS BACK.TO.ME.PLEASE
BP
Barsh P's update14 May 2026, 14:14
Reviewer Update
THI SERVICE IS TERRIBL3 NO.ONE IS REVERTIBG BACK TO.ME WITH MY QUERY
ITS URGENT THAT SOMEONE REVERTS BACK.TO.ME.PLEASE
ITS URGENT THAT SOMEONE REVERTS BACK.TO.ME.PLEASE
BP
Barsh P's updateReviewer Update
15 May 2026, 06:31Till no one has responded or rry to sort this account and lost work hrs HELLO PETER please intervene and help me to rectify my account please
BP
Barsh P's update15 May 2026, 06:31
Reviewer Update
Till no one has responded or rry to sort this account and lost work hrs HELLO PETER please intervene and help me to rectify my account please
BP
Absolutely the worst fibre company I have ever dealt with. If there was an option for minus 1, that’s what they deserve. Payments are never allocated properly, yet customers are expected to waste hours fixing their incompetence. Their contact centre is pathetic — you sit on hold for 25 minutes or longer only to get no real assistance. Emails are completely ignored as if customers do not matter at all.
The service is beyond frustrating and the level of disorganization is shocking. No accountability, no urgency, and no customer care whatsoever. For a company dealing with people’s internet and money, this is absolutely unacceptable. Management seriously needs to wake up and address the failures in their finance and support departments because this level of service is disgraceful.
I would strongly warn people to stay away from this company unless they enjoy stress, poor service, and constantly chasing people just to get basic issues resolved.
Barsh P's updateReviewer Update
15 May 2026, 09:00Absolutely the worst fibre company I have ever dealt with. If there was an option for minus 1, that’s what they deserve. Payments are never allocated properly, yet customers are expected to waste hours fixing their incompetence. Their contact centre is pathetic — you sit on hold for 25 minutes or longer only to get no real assistance. Emails are completely ignored as if customers do not matter at all.
The service is beyond frustrating and the level of disorganization is shocking. No accountability, no urgency, and no customer care whatsoever. For a company dealing with people’s internet and money, this is absolutely unacceptable. Management seriously needs to wake up and address the failures in their finance and support departments because this level of service is disgraceful.
I would strongly warn people to stay away from this company unless they enjoy stress, poor service, and constantly chasing people just to get basic issues resolved.
BP
Barsh P's update15 May 2026, 09:00
Reviewer Update
Absolutely the worst fibre company I have ever dealt with. If there was an option for minus 1, that’s what they deserve. Payments are never allocated properly, yet customers are expected to waste hours fixing their incompetence. Their contact centre is pathetic — you sit on hold for 25 minutes or longer only to get no real assistance. Emails are completely ignored as if customers do not matter at all.
The service is beyond frustrating and the level of disorganization is shocking. No accountability, no urgency, and no customer care whatsoever. For a company dealing with people’s internet and money, this is absolutely unacceptable. Management seriously needs to wake up and address the failures in their finance and support departments because this level of service is disgraceful.
I would strongly warn people to stay away from this company unless they enjoy stress, poor service, and constantly chasing people just to get basic issues resolved.