AP
Anelien P
1 reviews | Active since Dec 2012
18 Mar 2025, 11:22
Bad service
I have sent numerous emails and made millions of calls to metro, they haven't deducted the debit order on the right day once, when I asked to cancel the debit order I was told it's done made a payment and the debit order still went off. Now because of there issues my line is cut. How is this fair?
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MetroFibre Networx's replyOfficial
18 Mar 2025, 12:13Dear Anelien du Plessis
Thank you for bringing this to our attention. We understand the frustration caused by the ongoing billing and debit order issues, and we want to ensure that this is resolved for you as soon as possible.
Our Accounts team will be reaching out to you shortly to provide further clarification and assist in resolving the matter.
We appreciate your patience and assure you that we are committed to addressing this situation promptly. If you have any further concerns, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand the frustration caused by the ongoing billing and debit order issues, and we want to ensure that this is resolved for you as soon as possible.
Our Accounts team will be reaching out to you shortly to provide further clarification and assist in resolving the matter.
We appreciate your patience and assure you that we are committed to addressing this situation promptly. If you have any further concerns, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply18 Mar 2025, 12:13
Official
Dear Anelien du Plessis
Thank you for bringing this to our attention. We understand the frustration caused by the ongoing billing and debit order issues, and we want to ensure that this is resolved for you as soon as possible.
Our Accounts team will be reaching out to you shortly to provide further clarification and assist in resolving the matter.
We appreciate your patience and assure you that we are committed to addressing this situation promptly. If you have any further concerns, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand the frustration caused by the ongoing billing and debit order issues, and we want to ensure that this is resolved for you as soon as possible.
Our Accounts team will be reaching out to you shortly to provide further clarification and assist in resolving the matter.
We appreciate your patience and assure you that we are committed to addressing this situation promptly. If you have any further concerns, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations