kM
karabo M
1 reviews | Active since Jun 2009
04 May 2026, 15:08
BAD SERVICE
retypeGood day
I have been using Metrofibre for some time without complains but i have never met such a digrading service from AI Assistants of metrifibre.
My service has not been working though i made payment. I called Saturday the Perfect AI decided to lie on my face. I called again today still AI keep lying that she can't find my account though initially found it.
I don't see a need to continue with metrofibre services if my fiber is not connected by end of the day today.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
04 May 2026, 15:40 Dear Karabo Masemola
Thank you for sharing your experience with us.
We understand how concerning and frustrating this situation must be, especially after making a payment and not receiving the expected service. This is not the level of service we aim to provide.
We would like to assist in resolving this matter as quickly as possible. Kindly provide your account details or confirm the information linked to your account so we can investigate the issue with your connection and the interactions you’ve had.
Please be assured that your service concern is being taken seriously, and we will work to have this resolved promptly. Let us know if there are any additional details you can share, and we will gladly assist further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us.
We understand how concerning and frustrating this situation must be, especially after making a payment and not receiving the expected service. This is not the level of service we aim to provide.
We would like to assist in resolving this matter as quickly as possible. Kindly provide your account details or confirm the information linked to your account so we can investigate the issue with your connection and the interactions you’ve had.
Please be assured that your service concern is being taken seriously, and we will work to have this resolved promptly. Let us know if there are any additional details you can share, and we will gladly assist further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 May 2026, 15:40
Official
Dear Karabo Masemola
Thank you for sharing your experience with us.
We understand how concerning and frustrating this situation must be, especially after making a payment and not receiving the expected service. This is not the level of service we aim to provide.
We would like to assist in resolving this matter as quickly as possible. Kindly provide your account details or confirm the information linked to your account so we can investigate the issue with your connection and the interactions you’ve had.
Please be assured that your service concern is being taken seriously, and we will work to have this resolved promptly. Let us know if there are any additional details you can share, and we will gladly assist further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us.
We understand how concerning and frustrating this situation must be, especially after making a payment and not receiving the expected service. This is not the level of service we aim to provide.
We would like to assist in resolving this matter as quickly as possible. Kindly provide your account details or confirm the information linked to your account so we can investigate the issue with your connection and the interactions you’ve had.
Please be assured that your service concern is being taken seriously, and we will work to have this resolved promptly. Let us know if there are any additional details you can share, and we will gladly assist further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
kM
karabo M's updateReviewer Update
04 May 2026, 16:23The Accountbis MAM628
kM
karabo M's update04 May 2026, 16:23
Reviewer Update
The Accountbis MAM628
kM
karabo M's updateReviewer Update
04 May 2026, 16:24The Account is MAM 628
kM
karabo M's update04 May 2026, 16:24
Reviewer Update
The Account is MAM 628