1 reviews | Active since Nov 2018
Bad service
If I could give no star I would. Metrofibre does not take us serious, where the ticket has been put on high priority or not, it's just a statement they put out there for fun. We have been experiencing the same issue with our fibre for the past 4 months, every month a ticket is logged for our unit number. I don't know what these technicians do when they are sent over because we will have network for two weeks and back again to being offline. I explained that both my husband and I work fully remotely and imagine having to pay for the stupid fibre every month and still have to spend money to work, money that we don't even get reimbursed. It's just a pity that we cannot change because it is a contract with the estate so the best is to move out so that we don't have to deal with this. No one responds to social media so it's just pointless.
Thank you for bringing your concerns to our attention and for your patience as we work towards a resolution.
We understand the frustration caused by the ongoing connectivity issues, and we want to assure you that we have escalated your fault ticket (656192) to our Maintenance Management Team for urgent scheduling and resolution. Additionally, we are conducting a thorough investigation to identify the root cause of these recurring issues to implement a permanent solution and prevent further disruptions.
We remain committed to restoring and stabilizing your service as quickly as possible. Please be assured that we will keep you updated on the progress of this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for your patience as we work towards a resolution.
We understand the frustration caused by the ongoing connectivity issues, and we want to assure you that we have escalated your fault ticket (656192) to our Maintenance Management Team for urgent scheduling and resolution. Additionally, we are conducting a thorough investigation to identify the root cause of these recurring issues to implement a permanent solution and prevent further disruptions.
We remain committed to restoring and stabilizing your service as quickly as possible. Please be assured that we will keep you updated on the progress of this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out.
We're currently reviewing your concern and will ensure that assistance is provided as soon as possible.
We understand the urgency and are working to resolve the issue promptly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out.
We're currently reviewing your concern and will ensure that assistance is provided as soon as possible.
We understand the urgency and are working to resolve the issue promptly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience.
As per the feedback provided by our maintenance team, your appointment has been scheduled for 24/03/2025 at 15:30.
Thank you for your patience.
As per the feedback provided by our maintenance team, your appointment has been scheduled for 24/03/2025 at 15:30.