Bad reception with router.

I have not received any feedback from them since sent my 3rd e-mail on 2/8. I did a test last night at 21h30. In fact X3 tests. Everyone in my home switched off their Wi-Fi. I ran 2 tests standing next to the router, and one from my bedroom on the other side of the home. In none of the speed tests did I get more tan 6up / 6down. The test at 21:37 is from my room (0.12Mbps up / 0.04Mbps down. The other X2 I tested right next to the router. I have and PAY for a 25up / 25down line. But each evening I have this same problem.

Maybe this router is influenced by my neighbours Wi-Fi pay as you go meter? As when we are streaming etc, they have problems on their side with the meter? Whatever it is, I want it sorted out within next week, August 10-13. Or I will be cancelling with MetroFibre! Since day 1 I have had problems and am very sorry I ever canceled my Rain5G :( I have already told them to come take their Alcatel router, as I have heard there is a lot of problems with this router. But they are trying their best not to give me the Nokia replacement.