Bad Poor Service cant get a hold of any one

Good Day I am very disappointed in the service I am getting from you guys It’s almost impossible to a hold of an agent to assist when we are facing challenges. My work is home based; I can hardly work because I have no internet connection. First, I had no internet connection, from the 24th till the 1st, because they had made my payment date on the 25th of every month, which I don’t know why because I never selected that date as my payment date should be the 1st of each month. Any way for something small like that it took almost 2months to have resolved.

Now I want to make payment on my account, and it shows a wrong amount which is double of want I am supposed to be paying, been trying to get a hold of them via, the metro fibre client portal call logged system, which is absolutely useless, I have had no luck I been calling the call centre for the past 2 days only to be on the queue for over 45mins still no luck, 2days and I can’t work, for a service well paid for every month