LM
Lesego M
1 reviews | Active since Jun 2025
12 Mar 2026, 13:40
Bad Payment Service
I’m extremely disappointed with this fibre provider. I have always paid my account on time via EFT on the 15th of every month, yet now I’m being forced to switch to Debit Order without any reasonable justification. On top of that, they suddenly changed my payment date to the 5th of every month, which was never my agreed payment schedule. Because of this sudden change, my Wi-Fi was terminated, even though I have a consistent history of paying on time. This is incredibly frustrating because I rely on my internet to work from home, and cutting off my service over a forced payment method and changed date is unfair and disruptive.
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MetroFibre Networx's replyOfficial
12 Mar 2026, 15:45Dear Lesego Manase
Thank you for sharing your feedback and for explaining the situation in detail.
We understand how disruptive a service interruption can be, especially when you rely on your internet connection to work from home. We also recognize that unexpected changes to payment methods or billing dates can cause frustration, particularly when you have maintained a consistent history of making payments on time.
Your concerns regarding the change to a debit order payment method, the adjustment of the payment date to the 5th of the month, and the resulting termination of your Wi-Fi service have been noted. Situations like this are taken seriously, and it is important for us to review the circumstances surrounding the change on your account.
Your experience and feedback are valuable to us, and we appreciate you bringing this matter to our attention. Once the review has been completed, we will provide you with an update and work toward a suitable resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Mar 2026, 15:45
Official
Dear Lesego Manase
Thank you for sharing your feedback and for explaining the situation in detail.
We understand how disruptive a service interruption can be, especially when you rely on your internet connection to work from home. We also recognize that unexpected changes to payment methods or billing dates can cause frustration, particularly when you have maintained a consistent history of making payments on time.
Your concerns regarding the change to a debit order payment method, the adjustment of the payment date to the 5th of the month, and the resulting termination of your Wi-Fi service have been noted. Situations like this are taken seriously, and it is important for us to review the circumstances surrounding the change on your account.
Your experience and feedback are valuable to us, and we appreciate you bringing this matter to our attention. Once the review has been completed, we will provide you with an update and work toward a suitable resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations