MS
Marilize S
1 reviews | Active since Jul 2021
13 Jul 2021, 11:19
Bad Overall Customer Service
Metrofibre is the worst fiber provider there is. They don't know the meaning of customer service. My fiber is off for the last week now. Technician was suppose to come out on Saturday did not bothered to pitch. No phone call or any explanation. Level 7 my service provider just says they have escape with Metrofibre and that is where it stay. Paid for the month for something that I cannot use.This is how new customers is treated. Be aware.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
13 Jul 2021, 11:30Good morning Marilize,
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
MetroFibre Networx's reply13 Jul 2021, 11:30
Official
Good morning Marilize,
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
MS
Marilize S's updateReviewer Update
13 Jul 2021, 11:58Marilize Van Staden
223 Daniel Theron Street
Unit 605
Ticket Nd 94059
Level 7 Account Nr 94828
As I told them I worked during the week. Available only from 17h30 weekdays and Saturdays as this is the only times I do have available.
223 Daniel Theron Street
Unit 605
Ticket Nd 94059
Level 7 Account Nr 94828
As I told them I worked during the week. Available only from 17h30 weekdays and Saturdays as this is the only times I do have available.
MS
Marilize S's update13 Jul 2021, 11:58
Reviewer Update
Marilize Van Staden
223 Daniel Theron Street
Unit 605
Ticket Nd 94059
Level 7 Account Nr 94828
As I told them I worked during the week. Available only from 17h30 weekdays and Saturdays as this is the only times I do have available.
223 Daniel Theron Street
Unit 605
Ticket Nd 94059
Level 7 Account Nr 94828
As I told them I worked during the week. Available only from 17h30 weekdays and Saturdays as this is the only times I do have available.
MetroFibre Networx's replyOfficial
13 Jul 2021, 12:03Thank you Marilize,
Your query has been escalated.
Regards,
The MetroFibre Team
Your query has been escalated.
Regards,
The MetroFibre Team
MetroFibre Networx's reply13 Jul 2021, 12:03
Official
Thank you Marilize,
Your query has been escalated.
Regards,
The MetroFibre Team
Your query has been escalated.
Regards,
The MetroFibre Team