SF
Susana F
1 reviews | Active since Sept 2026
07 Sept 2026, 11:32
Bad news
Every month now we get disconnected after payment im un happy about this and want my money back. There is always a story and then we have to pay more money for connecting again. I want my money done struggling with u guys will find someone else thank u Thys Neethling
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Replies (1)
MetroFibre Networx's replyOfficial
07 Sept 2026, 11:54Dear Susana
Thank you for bringing your concerns to our attention.
We sincerely apologise for the frustration and inconvenience caused by the repeated disconnections.
Kindly note that we have attempted to contact you; however, we were unable to reach you. Your query has been escalated to the Finance Department, who are currently investigating the matter and will provide feedback.
We appreciate your patience while this matter is being reviewed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologise for the frustration and inconvenience caused by the repeated disconnections.
Kindly note that we have attempted to contact you; however, we were unable to reach you. Your query has been escalated to the Finance Department, who are currently investigating the matter and will provide feedback.
We appreciate your patience while this matter is being reviewed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Sept 2026, 11:54
Official
Dear Susana
Thank you for bringing your concerns to our attention.
We sincerely apologise for the frustration and inconvenience caused by the repeated disconnections.
Kindly note that we have attempted to contact you; however, we were unable to reach you. Your query has been escalated to the Finance Department, who are currently investigating the matter and will provide feedback.
We appreciate your patience while this matter is being reviewed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologise for the frustration and inconvenience caused by the repeated disconnections.
Kindly note that we have attempted to contact you; however, we were unable to reach you. Your query has been escalated to the Finance Department, who are currently investigating the matter and will provide feedback.
We appreciate your patience while this matter is being reviewed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations