SB
Sthembiso B
1 reviews | Active since Feb 2023
20 Jan 2026, 21:00
Bad network
Nothing but bad service is given here.
Been with Metrofibre for almost 5 years now and the last 6 months have been nothing but headache, We even requested a router swap thinking that maybe the router was old but it has been a month since the new router and working from home is near impossible with their network constantly dropping. Only solution you have to keep calling them for a reprovision but 2 days later back to square one.
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Replies (2)
MetroFibre Networx's replyOfficial
20 Jan 2026, 21:03Dear Sthembiso
Thank you for sharing your feedback and for being a MetroFibre customer for nearly five years. We recognise how disruptive ongoing network instability can be, especially when working from home, and we understand the frustration this has caused over the past several months.
The repeated need for reprovisioning and the continued service drops, even after a router replacement, are not acceptable and indicate that a deeper network-level issue may be present. We will escalate this matter to our technical team for a comprehensive investigation to identify and resolve the root cause of the instability.
We would appreciate the opportunity to review your line performance in detail and work toward a permanent solution. Please contact us via our official support channels or provide your reference or ticket number so that we can assist further.
Thank you for bringing this to our attention. We value your continued support and remain committed to improving your experience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your feedback and for being a MetroFibre customer for nearly five years. We recognise how disruptive ongoing network instability can be, especially when working from home, and we understand the frustration this has caused over the past several months.
The repeated need for reprovisioning and the continued service drops, even after a router replacement, are not acceptable and indicate that a deeper network-level issue may be present. We will escalate this matter to our technical team for a comprehensive investigation to identify and resolve the root cause of the instability.
We would appreciate the opportunity to review your line performance in detail and work toward a permanent solution. Please contact us via our official support channels or provide your reference or ticket number so that we can assist further.
Thank you for bringing this to our attention. We value your continued support and remain committed to improving your experience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Jan 2026, 21:03
Official
Dear Sthembiso
Thank you for sharing your feedback and for being a MetroFibre customer for nearly five years. We recognise how disruptive ongoing network instability can be, especially when working from home, and we understand the frustration this has caused over the past several months.
The repeated need for reprovisioning and the continued service drops, even after a router replacement, are not acceptable and indicate that a deeper network-level issue may be present. We will escalate this matter to our technical team for a comprehensive investigation to identify and resolve the root cause of the instability.
We would appreciate the opportunity to review your line performance in detail and work toward a permanent solution. Please contact us via our official support channels or provide your reference or ticket number so that we can assist further.
Thank you for bringing this to our attention. We value your continued support and remain committed to improving your experience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your feedback and for being a MetroFibre customer for nearly five years. We recognise how disruptive ongoing network instability can be, especially when working from home, and we understand the frustration this has caused over the past several months.
The repeated need for reprovisioning and the continued service drops, even after a router replacement, are not acceptable and indicate that a deeper network-level issue may be present. We will escalate this matter to our technical team for a comprehensive investigation to identify and resolve the root cause of the instability.
We would appreciate the opportunity to review your line performance in detail and work toward a permanent solution. Please contact us via our official support channels or provide your reference or ticket number so that we can assist further.
Thank you for bringing this to our attention. We value your continued support and remain committed to improving your experience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
SB
Sthembiso B's updateReviewer Update
20 Jan 2026, 21:10TSU021
SB
Sthembiso B's update20 Jan 2026, 21:10
Reviewer Update
TSU021