JJ
Jerome J
1 reviews | Active since Jul 2024
12 Mar 2025, 08:22
Bad manage at metrofibre finance
Totally not happy with Metro fibre finance team. I made payment for two last month which is February and March but they decide to send a email saying we owe, to make it worse we made payment at a metro fibre kiosk.
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Replies (4)JJ
Jerome J's updateReviewer Update
12 Mar 2025, 08:23They even turned us off.
JJ
Jerome J's update12 Mar 2025, 08:23
Reviewer Update
They even turned us off.
MetroFibre Networx's replyOfficial
12 Mar 2025, 10:23Dear Jerome
Thank you for bringing this matter to our attention. We understand your frustration with the billing issue you have encountered. Please be assured that we are escalating this matter to the relevant department for further investigation. They will review the details of the payments made at the MetroFibre kiosk for February and March, and we will ensure that this is resolved promptly.
We appreciate your patience while our team works to clear up the discrepancies and provide you with a clear update.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand your frustration with the billing issue you have encountered. Please be assured that we are escalating this matter to the relevant department for further investigation. They will review the details of the payments made at the MetroFibre kiosk for February and March, and we will ensure that this is resolved promptly.
We appreciate your patience while our team works to clear up the discrepancies and provide you with a clear update.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Mar 2025, 10:23
Official
Dear Jerome
Thank you for bringing this matter to our attention. We understand your frustration with the billing issue you have encountered. Please be assured that we are escalating this matter to the relevant department for further investigation. They will review the details of the payments made at the MetroFibre kiosk for February and March, and we will ensure that this is resolved promptly.
We appreciate your patience while our team works to clear up the discrepancies and provide you with a clear update.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand your frustration with the billing issue you have encountered. Please be assured that we are escalating this matter to the relevant department for further investigation. They will review the details of the payments made at the MetroFibre kiosk for February and March, and we will ensure that this is resolved promptly.
We appreciate your patience while our team works to clear up the discrepancies and provide you with a clear update.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
JJ
Jerome J's updateReviewer Update
12 Mar 2025, 15:37So how long does it take to confirm a payment done after I was told you email my POP around half 10? We still off
JJ
Jerome J's update12 Mar 2025, 15:37
Reviewer Update
So how long does it take to confirm a payment done after I was told you email my POP around half 10? We still off
MetroFibre Networx's replyOfficial
12 Mar 2025, 16:50Your account has been sorted.
MetroFibre Networx's reply12 Mar 2025, 16:50
Official
Your account has been sorted.