LA
Lister A
1 reviews | Active since Apr 2024
18 Apr 2024, 10:25
Bad Internet service since Monday
Dear Metrofiber Our line has been off since Monday Night,We have tried to call you,email and even whatsapp countless times.The service has been so bad cause we haven't cotton replies,When You see this Please help fix our Line,We work from home and Are in desperate need of the internet.Call me *** or My boyfriend on ***
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Replies (1)
MetroFibre Networx's replyOfficial
18 Apr 2024, 10:40Dear Lister
We apologize for the inconvenience you've experienced with your internet service. However, we regret to inform you that we're having difficulty locating your account with the details provided in your review.
To expedite the resolution process, we kindly request that you provide us with your correct account information. We have sent you an email to gather the necessary details so that we may assist you further.
We understand the urgency of the situation, especially considering your need to work from home. Rest assured, once we receive the required information, we will prioritize resolving the issue with your line promptly.
Thank you for your patience and cooperation.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced with your internet service. However, we regret to inform you that we're having difficulty locating your account with the details provided in your review.
To expedite the resolution process, we kindly request that you provide us with your correct account information. We have sent you an email to gather the necessary details so that we may assist you further.
We understand the urgency of the situation, especially considering your need to work from home. Rest assured, once we receive the required information, we will prioritize resolving the issue with your line promptly.
Thank you for your patience and cooperation.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply18 Apr 2024, 10:40
Official
Dear Lister
We apologize for the inconvenience you've experienced with your internet service. However, we regret to inform you that we're having difficulty locating your account with the details provided in your review.
To expedite the resolution process, we kindly request that you provide us with your correct account information. We have sent you an email to gather the necessary details so that we may assist you further.
We understand the urgency of the situation, especially considering your need to work from home. Rest assured, once we receive the required information, we will prioritize resolving the issue with your line promptly.
Thank you for your patience and cooperation.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced with your internet service. However, we regret to inform you that we're having difficulty locating your account with the details provided in your review.
To expedite the resolution process, we kindly request that you provide us with your correct account information. We have sent you an email to gather the necessary details so that we may assist you further.
We understand the urgency of the situation, especially considering your need to work from home. Rest assured, once we receive the required information, we will prioritize resolving the issue with your line promptly.
Thank you for your patience and cooperation.
Kind Regards
Marilize
MetroFibre Complaints