PB
Pieter B
1 reviews | Active since Jun 2022
23 Mar 2026, 18:54
Bad internet service from Metrofibre networx
In the beginning i was great, if written a review when i started of and the service was great. Unfortunately a few years down the line I am not happy at all with metrofibre networx. The signal deteriorated, the premium went up without notice, a lot of the times there is technical problems in the area etc. etc. etc. Sorry to say but I'm switching service providers with better packeges and for the better service, only time will tel but one thing is for sure, it can't get any worse...
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
23 Mar 2026, 19:20Dear Pieter Botes
Thank you for taking the time to share your experience and for your honest feedback. It is disappointing to hear that the service you initially enjoyed has not been maintained over time.
We understand your concerns regarding the decline in signal quality, changes in pricing, and recurring technical issues in your area. This is not the level of consistency we aim to provide, and your feedback has been noted for review by the relevant teams.
We would value the opportunity to investigate these issues further and see if there is a way to improve your experience before you make a final decision. Kindly share your account details so we can assess your line and provide possible solutions.
Your feedback is important to us, and it helps us identify areas where we need to improve.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience and for your honest feedback. It is disappointing to hear that the service you initially enjoyed has not been maintained over time.
We understand your concerns regarding the decline in signal quality, changes in pricing, and recurring technical issues in your area. This is not the level of consistency we aim to provide, and your feedback has been noted for review by the relevant teams.
We would value the opportunity to investigate these issues further and see if there is a way to improve your experience before you make a final decision. Kindly share your account details so we can assess your line and provide possible solutions.
Your feedback is important to us, and it helps us identify areas where we need to improve.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply23 Mar 2026, 19:20
Official
Dear Pieter Botes
Thank you for taking the time to share your experience and for your honest feedback. It is disappointing to hear that the service you initially enjoyed has not been maintained over time.
We understand your concerns regarding the decline in signal quality, changes in pricing, and recurring technical issues in your area. This is not the level of consistency we aim to provide, and your feedback has been noted for review by the relevant teams.
We would value the opportunity to investigate these issues further and see if there is a way to improve your experience before you make a final decision. Kindly share your account details so we can assess your line and provide possible solutions.
Your feedback is important to us, and it helps us identify areas where we need to improve.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience and for your honest feedback. It is disappointing to hear that the service you initially enjoyed has not been maintained over time.
We understand your concerns regarding the decline in signal quality, changes in pricing, and recurring technical issues in your area. This is not the level of consistency we aim to provide, and your feedback has been noted for review by the relevant teams.
We would value the opportunity to investigate these issues further and see if there is a way to improve your experience before you make a final decision. Kindly share your account details so we can assess your line and provide possible solutions.
Your feedback is important to us, and it helps us identify areas where we need to improve.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations