CW
Charles W
1 reviews | Active since Apr 2013
05 May 2026, 13:14
Bad Internet service
Stuck workout internet for seven days, got assistant only after 5 days even when I complain every day. Feel is fair to be refund for no service. Terrible after care and service.
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MetroFibre Networx's replyOfficial
05 May 2026, 14:00Dear Charles Willers
Thank you for your message and for bringing this matter to our attention.
Being without internet access for an extended period, especially after multiple follow-ups, is not the level of service we aim to provide. Your experience has been noted, and the delay in assistance has been escalated for internal review.
Your request for a refund due to the service interruption is completely understood. This has been forwarded to the relevant team for assessment, and they will review the downtime against our service policies. Feedback will be provided as soon as the process is complete.
We appreciate your patience and the opportunity to address this matter. Should you require any further updates in the meantime, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message and for bringing this matter to our attention.
Being without internet access for an extended period, especially after multiple follow-ups, is not the level of service we aim to provide. Your experience has been noted, and the delay in assistance has been escalated for internal review.
Your request for a refund due to the service interruption is completely understood. This has been forwarded to the relevant team for assessment, and they will review the downtime against our service policies. Feedback will be provided as soon as the process is complete.
We appreciate your patience and the opportunity to address this matter. Should you require any further updates in the meantime, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 May 2026, 14:00
Official
Dear Charles Willers
Thank you for your message and for bringing this matter to our attention.
Being without internet access for an extended period, especially after multiple follow-ups, is not the level of service we aim to provide. Your experience has been noted, and the delay in assistance has been escalated for internal review.
Your request for a refund due to the service interruption is completely understood. This has been forwarded to the relevant team for assessment, and they will review the downtime against our service policies. Feedback will be provided as soon as the process is complete.
We appreciate your patience and the opportunity to address this matter. Should you require any further updates in the meantime, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message and for bringing this matter to our attention.
Being without internet access for an extended period, especially after multiple follow-ups, is not the level of service we aim to provide. Your experience has been noted, and the delay in assistance has been escalated for internal review.
Your request for a refund due to the service interruption is completely understood. This has been forwarded to the relevant team for assessment, and they will review the downtime against our service policies. Feedback will be provided as soon as the process is complete.
We appreciate your patience and the opportunity to address this matter. Should you require any further updates in the meantime, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations