1 reviews | Active since Dec 2025
Bad experience with account department
I chose an option which you get a discount for 4 months, the prerequisite for this was for me to agree to a Debit Order option, which I did, however the second month in, my internet service was suspended. Upon enquiring I was informed that it was their mistake and they rectified it again only for this to happen again this month, I'm sitting with no internet service from Metrofibre, not because I don't have money but due to their own issues. They had promised to fix this but I still find myself buying data and calling them to resolve the issue, now the account department is not available since it's late and tomorrow they're closed. I now need to spend the weekend without internet. I don't understand the incompetency on this, I have not checked if they debited my account this time yet but I still have the money. I wouldn't recommend anyone to take their special offers since they're not stable with this.
Thank you for outlining your experience. The situation you’ve described is understandably unacceptable, particularly given that you comp**** with the debit order requirement tied to the discounted offer.
This has been escalated for urgent review, and corrective action is being taken to stabilize the account and prevent any further disruptions. The team will also verify the debit order status to ensure billing is correctly aligned with the agreed arrangement.
This experience does not reflect the standard intended for our services, and steps are being implemented to ensure greater reliability moving forward.
You will be contacted as soon as the account department resumes operations, with confirmation of resolution and next steps.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for outlining your experience. The situation you’ve described is understandably unacceptable, particularly given that you comp**** with the debit order requirement tied to the discounted offer.
This has been escalated for urgent review, and corrective action is being taken to stabilize the account and prevent any further disruptions. The team will also verify the debit order status to ensure billing is correctly aligned with the agreed arrangement.
This experience does not reflect the standard intended for our services, and steps are being implemented to ensure greater reliability moving forward.
You will be contacted as soon as the account department resumes operations, with confirmation of resolution and next steps.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations