KM
Khumishi M
1 reviews | Active since Apr 2026
15 Apr 2026, 17:27
Bad experience ever
Their service is too slow. last week thursday i went to their office to apply for their fiber network they promised to deliver the service same day ...but now I've been waiting for day and theirs no communication from since Thursday. I called them today their call center hang up on me without assisting me
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
15 Apr 2026, 17:29Dear Khumishi Delron Mothoa
Thank you for bringing your experience to our attention.
We understand how frustrating it must be to experience delays after being advised that installation would take place on the same day, as well as the lack of communication since your visit. Additionally, your experience with the call centre is not in line with the level of service we aim to provide.
Your feedback has been escalated to the relevant department for urgent review and follow-up. The team will investigate the delay in your fibre installation and the interaction with the call centre to ensure this matter is addressed appropriately.
We appreciate your patience and the opportunity to resolve this for you. Further updates will be shared as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Apr 2026, 17:29
Official
Dear Khumishi Delron Mothoa
Thank you for bringing your experience to our attention.
We understand how frustrating it must be to experience delays after being advised that installation would take place on the same day, as well as the lack of communication since your visit. Additionally, your experience with the call centre is not in line with the level of service we aim to provide.
Your feedback has been escalated to the relevant department for urgent review and follow-up. The team will investigate the delay in your fibre installation and the interaction with the call centre to ensure this matter is addressed appropriately.
We appreciate your patience and the opportunity to resolve this for you. Further updates will be shared as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations