BM
Bongani M
1 reviews | Active since Feb 2026
24 Feb 2026, 17:34
Bad experience
Bad experience from metrofibre and their contractor,FICOM networks.Two days without internet
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
24 Feb 2026, 17:48Dear Bongani,
Thank you for sharing your feedback.
We understand how disruptive it is to be without internet connectivity, especially for an extended period. Your experience regarding the downtime and the involvement of our contractor, FICOM Networks, is concerning and not the level of service we aim to provide.
We would like the opportunity to investigate this matter further and ensure that the necessary corrective actions are taken.
Your feedback is important to us and helps us improve both our internal processes and contractor management.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback.
We understand how disruptive it is to be without internet connectivity, especially for an extended period. Your experience regarding the downtime and the involvement of our contractor, FICOM Networks, is concerning and not the level of service we aim to provide.
We would like the opportunity to investigate this matter further and ensure that the necessary corrective actions are taken.
Your feedback is important to us and helps us improve both our internal processes and contractor management.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Feb 2026, 17:48
Official
Dear Bongani,
Thank you for sharing your feedback.
We understand how disruptive it is to be without internet connectivity, especially for an extended period. Your experience regarding the downtime and the involvement of our contractor, FICOM Networks, is concerning and not the level of service we aim to provide.
We would like the opportunity to investigate this matter further and ensure that the necessary corrective actions are taken.
Your feedback is important to us and helps us improve both our internal processes and contractor management.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback.
We understand how disruptive it is to be without internet connectivity, especially for an extended period. Your experience regarding the downtime and the involvement of our contractor, FICOM Networks, is concerning and not the level of service we aim to provide.
We would like the opportunity to investigate this matter further and ensure that the necessary corrective actions are taken.
Your feedback is important to us and helps us improve both our internal processes and contractor management.
Best regards,
Marilize
MetroFibre Complaints & Escalations