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Antonia C
1 reviews | Active since Jan 2018
04 May 2026, 16:34
Bad customer service on whatsapp on email even phone calls keep us on hold for over 10 minutes
Sent an email for change of address on 20 April they only updated after I called and emailed several times on the 29th wifi still not working they keep telling me to WhatsApp go orders or go support whatever and sending a number that is not on WhatsApp . Or saying they’ll transfer me to go support but I received one WhatsApp today from “ go orders “ asking for details thst I have send about 50 times on client portal on email on WhatsApp .. this is bad service cause even now I’m still waiting for someone to WhatsApp and or activate the wifi !!!
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Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
04 May 2026, 16:49Dear Antonia Companie
Thank you for taking the time to share your experience and for outlining the challenges you’ve encountered.
We understand how frustrating it is to experience delays with your change of address request, ongoing WiFi activation issues, and difficulty reaching the correct support channels despite multiple attempts via email, WhatsApp, and calls. This is not the level of service expected, and your concerns are receiving attention.
We would like to assist in resolving your service activation as a priority. Kindly confirm your account details, new address, and the contact number used for WhatsApp communication so we can trace your interactions and ensure the correct team takes over your request without further repetition of information.
Your feedback regarding response delays, incorrect routing, and communication gaps has also been escalated for review to improve service delivery.
We will gladly assist further and aim to have your issue resolved as soon as possible once your details are received.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 May 2026, 16:49
Official
Dear Antonia Companie
Thank you for taking the time to share your experience and for outlining the challenges you’ve encountered.
We understand how frustrating it is to experience delays with your change of address request, ongoing WiFi activation issues, and difficulty reaching the correct support channels despite multiple attempts via email, WhatsApp, and calls. This is not the level of service expected, and your concerns are receiving attention.
We would like to assist in resolving your service activation as a priority. Kindly confirm your account details, new address, and the contact number used for WhatsApp communication so we can trace your interactions and ensure the correct team takes over your request without further repetition of information.
Your feedback regarding response delays, incorrect routing, and communication gaps has also been escalated for review to improve service delivery.
We will gladly assist further and aim to have your issue resolved as soon as possible once your details are received.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
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Antonia C's updateReviewer Update
05 May 2026, 14:30And still no one is assisting ? Even after this message
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Antonia C's update05 May 2026, 14:30
Reviewer Update
And still no one is assisting ? Even after this message
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Antonia C's updateReviewer Update
06 May 2026, 14:26Seriously !!!
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Antonia C's update06 May 2026, 14:26
Reviewer Update
Seriously !!!
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Antonia C's updateReviewer Update
06 May 2026, 15:17Can someone help with my wifi for the 50th time I’ve sent emails once again called and still nothing I’m getting emails about a router that’s supposed to be delivered but the address is blank and I have now emailed over 50 times with the right address it’s even on my client portal ? Somebody needs to address this or i need to speak to management or cancel this service because there is no way in hell no one can assist with a simple address change correct billing and actual WiFi at my place
AC
Antonia C's update06 May 2026, 15:17
Reviewer Update
Can someone help with my wifi for the 50th time I’ve sent emails once again called and still nothing I’m getting emails about a router that’s supposed to be delivered but the address is blank and I have now emailed over 50 times with the right address it’s even on my client portal ? Somebody needs to address this or i need to speak to management or cancel this service because there is no way in hell no one can assist with a simple address change correct billing and actual WiFi at my place
AC
Antonia C's updateReviewer Update
07 May 2026, 14:02i have now been trying to contact metro fibre go for assistance for the past 2 weeks - phone calls never get answered or if they do i am asked to hold and thats the end of it - i am at wit's end and wanting to even cancel my line with metro fibre because of this - first my order was never placed when i emailed on the 20th of april and now i am still without wifi at the new place - apparently a router was supposed to be delivered on the 5th it is now th 7th and the router is now where in site no one has given me feedback whatso ever - also my account was billed for R889 and was supposed to be billed for R489 as stated in april ?????? can someone address this issue immediately .....
AC
Antonia C's update07 May 2026, 14:02
Reviewer Update
i have now been trying to contact metro fibre go for assistance for the past 2 weeks - phone calls never get answered or if they do i am asked to hold and thats the end of it - i am at wit's end and wanting to even cancel my line with metro fibre because of this - first my order was never placed when i emailed on the 20th of april and now i am still without wifi at the new place - apparently a router was supposed to be delivered on the 5th it is now th 7th and the router is now where in site no one has given me feedback whatso ever - also my account was billed for R889 and was supposed to be billed for R489 as stated in april ?????? can someone address this issue immediately .....