VN
Viwe N
1 reviews | Active since Aug 2023
22 May 2026, 12:09
Bad customer service. No wifi
I hate the fact that when there's an issue, you can hold the line for over 10mins with no assist; send them an email, they will promise that the issue will be dealt with but no one reaches even when you select the option 2 on the IVR call for a call back it's a waste of time because they never call back. Been offline for almost 2 hours and for someone who works from home this is really an inconvenience. On top of what I pay monthly I still need to buy data so I can connect. At this point I would appreciate any other FNO that offers better customer service
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Replies (1)
MetroFibre Networx's replyOfficial
22 May 2026, 12:27Dear Viwe Ndzima
Thank you for bringing your concerns to our attention.
We acknowledge the frustration caused by the loss of connectivity and the difficulty experienced when attempting to reach support through our various channels. We understand the inconvenience this has caused, especially while working from home and having to rely on mobile data connectivity.
Your feedback regarding the delays in assistance and callback requests has been noted and shared with the relevant teams for urgent review and improvement.
The connectivity issue will be escalated for immediate investigation, and the necessary teams will work towards restoring the service as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We acknowledge the frustration caused by the loss of connectivity and the difficulty experienced when attempting to reach support through our various channels. We understand the inconvenience this has caused, especially while working from home and having to rely on mobile data connectivity.
Your feedback regarding the delays in assistance and callback requests has been noted and shared with the relevant teams for urgent review and improvement.
The connectivity issue will be escalated for immediate investigation, and the necessary teams will work towards restoring the service as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply22 May 2026, 12:27
Official
Dear Viwe Ndzima
Thank you for bringing your concerns to our attention.
We acknowledge the frustration caused by the loss of connectivity and the difficulty experienced when attempting to reach support through our various channels. We understand the inconvenience this has caused, especially while working from home and having to rely on mobile data connectivity.
Your feedback regarding the delays in assistance and callback requests has been noted and shared with the relevant teams for urgent review and improvement.
The connectivity issue will be escalated for immediate investigation, and the necessary teams will work towards restoring the service as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We acknowledge the frustration caused by the loss of connectivity and the difficulty experienced when attempting to reach support through our various channels. We understand the inconvenience this has caused, especially while working from home and having to rely on mobile data connectivity.
Your feedback regarding the delays in assistance and callback requests has been noted and shared with the relevant teams for urgent review and improvement.
The connectivity issue will be escalated for immediate investigation, and the necessary teams will work towards restoring the service as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations