sB
sinazo B
1 reviews | Active since Nov 2016
20 Nov 2023, 14:59
Bad Customer Service
Bad customer service . Not shocked by all of the one star reviews. No follow up , you ask them for something they don’t do it. You follow up you don’t get a response.
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Replies (1)
MetroFibre Networx's replyOfficial
20 Nov 2023, 15:42Dear Sinazo
I appreciate you bringing your concerns to our attention, and I sincerely apologize for the frustration you've experienced. Your feedback is crucial in helping us improve our services.
I want to assure you that we take your complaint seriously, and we have raised the matter with our finance team for urgent investigation and resolution. We understand the importance of timely responses and follow-ups, and we are committed to addressing this issue promptly.
Please allow us some time to thoroughly review the details of your case and provide you with the feedback you deserve. Your satisfaction is our priority, and we are dedicated to making things right.
If you have any additional information or specific details related to your concern, please feel free to share them with us. Your input is valuable, and we want to ensure a thorough resolution.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Kind Regards
Marilize
I appreciate you bringing your concerns to our attention, and I sincerely apologize for the frustration you've experienced. Your feedback is crucial in helping us improve our services.
I want to assure you that we take your complaint seriously, and we have raised the matter with our finance team for urgent investigation and resolution. We understand the importance of timely responses and follow-ups, and we are committed to addressing this issue promptly.
Please allow us some time to thoroughly review the details of your case and provide you with the feedback you deserve. Your satisfaction is our priority, and we are dedicated to making things right.
If you have any additional information or specific details related to your concern, please feel free to share them with us. Your input is valuable, and we want to ensure a thorough resolution.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Kind Regards
Marilize
MetroFibre Networx's reply20 Nov 2023, 15:42
Official
Dear Sinazo
I appreciate you bringing your concerns to our attention, and I sincerely apologize for the frustration you've experienced. Your feedback is crucial in helping us improve our services.
I want to assure you that we take your complaint seriously, and we have raised the matter with our finance team for urgent investigation and resolution. We understand the importance of timely responses and follow-ups, and we are committed to addressing this issue promptly.
Please allow us some time to thoroughly review the details of your case and provide you with the feedback you deserve. Your satisfaction is our priority, and we are dedicated to making things right.
If you have any additional information or specific details related to your concern, please feel free to share them with us. Your input is valuable, and we want to ensure a thorough resolution.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Kind Regards
Marilize
I appreciate you bringing your concerns to our attention, and I sincerely apologize for the frustration you've experienced. Your feedback is crucial in helping us improve our services.
I want to assure you that we take your complaint seriously, and we have raised the matter with our finance team for urgent investigation and resolution. We understand the importance of timely responses and follow-ups, and we are committed to addressing this issue promptly.
Please allow us some time to thoroughly review the details of your case and provide you with the feedback you deserve. Your satisfaction is our priority, and we are dedicated to making things right.
If you have any additional information or specific details related to your concern, please feel free to share them with us. Your input is valuable, and we want to ensure a thorough resolution.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Kind Regards
Marilize